
Episode #439
Season 10 - Episode 439 - #TerryTuesday - RAC Audits, TPE Reviews, and Why Ignoring Requests Can Hurt
Sean and Terry cover a practical warning for providers and billing teams: do not ignore audit letters, documentation requests, or compliance notices just because the language says you can if you agree. They also break down how RAC and TPE reviews work, why silence can be read as weakness, and why timely responses matter even when you think the issue is minor. Main topics In this episode, Sean Weiss and Terry Fletcher discuss why before you appeal anything, you need to confirm it is actually appealable and supported by the record. Terry shares what she is seeing with RAC audits and TPE reviews picking up again, especially the habit of practices ignoring letters that invite them to “ignore this if you agree.” Sean explains the difference between automated RAC review and complex review, including the role of algorithmic flagging and human review. They stress that silence can be used against a practice later, especially if auditors expand the scope because no response was made. The conversation covers why downcoding without reviewing the medical record is not something auditors should do casually. Terry and Sean both warn that response deadlines matter, and putting audit requests in a tray to deal with later can lead to denials and takebacks. Sean explains his ethical standard for appeal work: just because he can take a case does not mean he should. Terry gives a real-time cybersecurity alert about a reported eAssist breach and urges immediate password and HIPAA review. The episode closes with a strong reminder to treat HIPAA security, privacy, and documentation standards seriously.

