Hosted by Jeremy and Kathryn Zug · 🇺🇸 US · EN · 51 episodes
Established thought leaders with verified media credentials.
The Claim Game podcast, hosted by Jeremy and Kathryn Zug, is designed to help healthcare providers navigate the complexities of revenue cycle management (RCM). Each episode aims to cut through confusion by breaking down complex billing processes and sharing real-world solutions. The podcast uses a "game board" metaphor to simplify the RCM landscape, offering strategies and practical tips to help practices "win" at revenue cycle management. Jeremy and Kathryn draw on their extensive experience to empower providers to take control of their revenue, turning claim denials into deposits and allowing them to focus more on patient care. The podcast covers key territories of billing, such as credentialing, patient registration, eligibility & benefits, payment posting, aging follow-up, and claim submission, with the ultimate goal of providing clarity in a confusing, frustrating, and outdated industry. jeremyzug.substack.com</
Jeremy and Kathryn Zug hosts The Claim Game, a business show with 51 episodes published.
EPISODE SUMMARY In this episode of The Claim Game, Jeremy sits down with Nicole Brewer, owner of reTHINK Your Practice and reTHINK Therapy in Henderson, Nevada. Celebrating a massive 10-year milestone this year, Nicole h
EPISODE SUMMARY In this episode, host Jeremy Zug dives straight into one of the most frustrating translation issues in the entire billing universe: modifiers. While many practice owners and CEOs think that typing in a CP
EPISODE SUMMARY In this episode of The Claim Game, Jeremy Zug sits down with the incredible Dr. Dominique Dor, owner of SOTM Life Skills Center in Duncanville, Texas. Dr. Dor’s journey is anything but typical. Born in Ha
EPISODE SUMMARY Is your practice tired of wrestling with insurance denials and watching hard-earned revenue slip through the cracks? In this episode of The Claim Game, Jeremy Zug goes upstream to the "point of inception"
EPISODE SUMMARY Is your practice a "Jamey Show" or a sustainable business? In this episode, Jeremy sits down with Jamey Schrier, PT, and founder of Practice Freedom U, to discuss the messy, often painful transition from
EPISODE SUMMARY Are you running a practice, or are you just moving pieces around a board while your bank account stays empty? In this episode, Jeremy Zug dives into the high-tangible world of Revenue Cycle Management (RC
EPISODE SUMMARY In our second-ever practice audit, we’re heading up north—way up north. We’re joined by Meg Wright, a licensed professional counselor and the visionary behind Maitri Holistic Therapy and Wellness in Homer
EPISODE SUMMARY In this episode of The Claim Game, host Jeremy Zug breaks down one of the most misunderstood and frustrating domains of the revenue cycle: Appeals. While many providers’ knee-jerk reaction is to fight e
EPISODE SUMMARY Is your private practice’s front office running like a well-oiled machine, or a "clogged emotional drain"? This week on The Claim Game, Jeremy Zug sits down with Brent Metcalf, LCSW, founder of Tri-Star C
EPISODE SUMMARY In the world of Revenue Cycle Management (RCM), ignoring your aging report is like planting a garden and never pulling the weeds—eventually, you’ll lose your harvest. Jeremy Zug walks us through the anato
EPISODE SUMMARY In this episode, Jeremy Zug takes a strategic pause to interview a true healthcare game changer: Dr. Jeremy Friese, founder and CEO of Humata Health. Dr. Friese isn't just a tech executive; he’s a "recove
EPISODE SUMMARY Jeremy explains that accounts receivable is like a treasure chest with two different locks: Payer Aging (insurance) and Patient Aging (people). While insurance is a game of logic and data, patient aging i
EPISODE SUMMARY Dealing with insurance denials can feel like a special kind of rejection. You’ve done the work, you’ve served your patients, and then—BAM—denied. It’s the healthcare equivalent of a "check engine" light:
EPISODE SUMMARY Is your practice running like a high-performing business, or is it just surviving from one grant cycle to the next? In this episode of The Claim Game, Jeremy and Kathryn Zug sit down with Jill Steeley, a
EPISODE SUMMARY Ever feel like you’re playing a game of "Red Light, Green Light" with insurance companies, only the light is always stuck on red? We sat down with a true healthcare game changer, Amy Turner, Deputy Direct
EPISODE SUMMARY Is your practice’s revenue stuck in "limbo"? You do the work, you see the patients, you submit the claims—and then... silence. No check, no deposit, just a line item on a spreadsheet getting older by the
EPISODE SUMMARY Is your practice’s bank balance giving you a false sense of security? In this episode, Jeremy Zug moves the game piece into the territory of Payment Posting. While it might sound as exciting as watching p
EPISODE SUMMARY In this episode, Jeremy breaks down the critical distinction between your Billed Amount (your "sticker price") and the Allowed Amount (the "club member price" you negotiated in your contract). Using the s
EPISODE SUMMARY Ever opened your EHR expecting a paycheck only to find a big fat zero staring back at you? It feels like adding insult to injury—you’ve done the credentialing, nailed the notes, and submitted everything o
EPISODE SUMMARY Jeremy breaks down the critical distinction between an EOB (what the patient sees) and a Remittance Advice (the professional version for the provider). He walks through the "detective work" required to au
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The Claim Game is hosted by Jeremy and Kathryn Zug. The show is categorised under business (management) and has published 51 episodes.
The Claim Game has published 51 episodes.
The Claim Game regularly covers business, management. It sits in the business category, with a management focus.
The Claim Game is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of The Claim Game average 30 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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