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Hosted by Civil Service World · 🇺🇸 US · EN · 29 episodes
Established thought leaders with verified media credentials.
Podcast by Civil Service World
Civil Service World hosts The Civil Service World Podcast, a government show with 29 episodes published.
This episode of It's Personal has a slightly different feel: Jess hands the mic to co-host Jo, who doubled up as a roving reporter at KPMG's Citizen Experience Excellence report launch – an immersive night of theatre, ci
What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning
Catherine Day spent 25 years as a civil servant, including a posting as the UK's spokesperson in Iran and senior posts in No.10, Cabinet Office and the FCDO advising ministers and senior officials on national strategy, s
In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. One in three chest X-rays in the NHS
As cross-sector research shows rising levels of abuse towards customer-facing staff, this episode explores how one of government’s largest operational departments is protecting its frontline officials – while also improv
In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. Sunderland was named the UK's smartes
The government spends nearly £430 billion a year on public procurement, or around 15% of GDP. In this episode Suzannah Brecknell speaks to Rikesh Shah, chair of the Innovation Procurement Empowerment Centre, about how go
The Chancellor has said she wants to build an active and strategic state that drives investment-led growth across the whole of the UK. But is the wiring in place to make that happen? In this episode, recorded at the Conn
From October, the UK takes on the chair of the Open Government Partnership, a global network of over 70 countries committed to more transparent, accountable and participatory government. In this episode Suzannah Brecknel
Why is it so hard to do government well – and who’s trying to change that? In this episode Suzannah Brecknell speaks to Derek Alton, founder of Civic Punks and former public servant, about his global quest to find the pe
The latest Civil Service World Podcast discusses the extraordinary week we've just seen in Westminster and Whitehall. CSW's editors-in-chief Jess and Suzannah are joined by Hannah Keenan from the Institute for Government
In this episode, we speak to Megan Lee Devlin – DG for Service Transformation at the Ministry of Justice – about practical, responsible AI adoption in government. Megan shares how she uses AI day-to-day, from making the
In episode four of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. In one way or another, HM Revenue and Custo
In this episode we speak to Heidi Edwards, assistant head of AI skills and talent at the Defence AI Centre in the Ministry of Defence, to find out how a new way of learning is helping to grow AI skills across all parts o
We're doing things a bit differently this episode. Instead of interviewing a senior civil servant, we're pulling back the curtain and giving listeners an all-access look at how we put together the current issue of Civil
In this episode we explore how learning is changing across government. Our panel discuss the pressures facing departments, the opportunities that new approaches can bring, and the lessons organisations can take from rece
In episode three of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era. Jess and Jo hear first from three citizens
Suzannah Brecknell sits down with Sherin Aminossehe - director of growth and missions at the Ministry of Defence, talented artist, and author of a new book celebrating British railways. They discuss Sherin's career spann
In this episode we meet Sam Rose, a leader in data science, advanced analytics and AI in the Department for Transport, to find out more about the holistic approach the DfT is taking towards AI adoption. We hear how offic
In episode two of this new series, created in partnership with KPMG, Jess Bowie and Jo Thomson continue exploring what makes great public services in the digital era. Today we hear from the senior civil servant Matt Brig
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The Civil Service World Podcast is hosted by Civil Service World. The show is categorised under government and has published 29 episodes.
The Civil Service World Podcast has published 29 episodes.
The Civil Service World Podcast regularly covers government. It sits in the government category.
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Episodes of The Civil Service World Podcast average 28 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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