The Circuit Breaker

<p>Everything on the dashboard is green - and your customers are still leaving. Why?</p><p>In this episode of The Circuit Breaker Podcast, Nati Shalom sits down with Joe Crawford, Head of Solutions Engineering at Glassbox, who spent 17 years running enterprise monitoring and observability at Morgan Stanley and Citi before moving to the other side of the stack: watching real users instead of servers. </p><p>We dig into the blind spots that traditional observability can't see, why MTTR is the metric that quietly decides your revenue, the organizational silos between SREs, developers, frontend and backend — and what ac...