The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business Leaders

Join The Cashflow Show with Clayton M. Coke for insightful chats & raw reflections with industry leaders and innovators. Explore entrepreneurship, business growth, and finance through real stories and actionable tips. Perfect for CEOs and founders, this business podcast inspires and educates. Subscribe now for real people, real business, real talk! #BusinessPodcast #Entrepreneurship

The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business Leaders is a business podcast hosted by Unknown Host, with 142 episodes on record and a Required Pod Score of 83.

Unknown Host hosts The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business Leaders, a business show with 142 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #149

  Why Poor Customer Service Shows Businesses Don’t Understand Their Customers | Damian Stirrett, ServiceNow

  Oct 2, 202614 min

  Episode Summary In this episode of The Cashflow Show, host Clayton M Coke speaks with Damian Stirrett, UK and Ireland Group Vice President and General Manager of ServiceNow. They discuss the growing disconnect between what executives believe about customer experience and what customers actually feel, the limits of AI when used only for speed, the continuing need for human empathy, and how fragmented systems drive frustration and churn. Chapters 00:00 – Introduction and welcome 00:26 – Damian’s role and what ServiceNow does 00:55 – Why businesses fail through poor processes 01:24 – Shifting customer expectations 01:53 – AI convenience vs lack of empathy 02:22 – Customers want both speed and human contact 03:18 – The risk of over-automating 04:17 – Time wasted on broken customer service 05:16 – Fragmentation and siloed systems 05:45 – Barriers to using AI for empathy 06:44 – Misdiagnosing the customer experience problem 07:43 – Why AI still fails in conversations 08:08 – Three shifts businesses need to make 09:32 – How ServiceNow addresses fragmentation 10:56 – Risks of not improving customer experience 12:51 – Is investing in better experience expensive? 13:49 – Where to find the research Key Discussion Points 47% of executives report high customer churn due to poor experience 53% of UK consumers will switch after just one bad experience 51% of UK consumers cite lack of empathy as a top frustration 87% still want the option to speak to a human, yet only 7% of executives prioritise phone support UK consumers lose 455 million hours a year to poor customer service Only 16% of UK executives have made meaningful progress using AI to improve emotional connection The need to design for experience first, then apply AI Moving from siloed systems to a unified “system of action” Key Takeaways Customers now expect both speed and human empathy AI improves convenience but often fails on emotional connection Fragmented systems and siloed data are major sources of customer frustration Loyalty is lost faster than ever — one poor experience is often enough The cost of not fixing customer experience is higher than the cost of investing in it Notable Quotes “Customers want the choice between speed… and talking to a human. They want both. And right now, most businesses are only delivering one.” – Damian Stirrett “ AI is a tool… but on its own, it doesn’t build relationships or repair broken processes.” – Damian Stirrett “ 53% of UK consumers say that they would switch to a competitor after just one poor or slow experience.” – Damian Stirrett Actionable Insights for Businesses Design customer experience first, then deploy AI to support it Use AI for routine tasks so human agents can focus on complex and emotional issues Break down data and process silos so agents have full context Empower frontline staff with the tools and authority to resolve issues first time Treat customer experience as a commercial priority, not just a cost centre Resources ServiceNow UK research and information: www.servicenow.com/uk The Cashflow Show can be reached here : Website: www.thecashflowshowpodcast.com Email: thecashflowshowpodcast@gmail.com Twitter: https://twitter.com/thecashflowshow Instagram: https://instagram.com/thecashflowshowpodcast To sponsor or advertise on The Cashflow Show Podcast, contact us at thecashflowshowpodcast@gmail.com Clayton M Coke can be found here: LinkedIn: https://uk.linkedin.com/in/claytoncoke Email: info@prmsltd.co.uk Twitter: https://twitter.com/prmsltd Instagram: https://www.instagram.com/prmsltd/ Our theme music is called "The Mediator - aka Theme from The Cashflow Show" [PRS] and " Better Call Clayton" [PRS] “What are YOU like?”, “60 Second Shoot-Out” &"What About The Tech?" are all intellectual properties of Dialogue [London] Ltd (c) Clayton M Coke/PRMS Ltd/Dialogue [London] Ltd | All Rights Reserved ★ Support this podcast ★

  ListenShow Notes
• 

  Episode #143

  Building TooTone London: From Side Hustle to Inclusive Eyelash Brand | Chantal McDowall

  Oct 2, 202611 min

  Episode Summary In this episode of The Cashflow Show, host Clayton M Coke speaks with Chantal McDowall, co-founder of TooTone London, an inclusive eyelash brand offering lashes beyond the traditional black options. Chantal shares the inspiration behind the business, the long journey from idea in 2023 to trading in 2025, the challenges of working with suppliers, the realities of launching as a side hustle, and practical advice for new founders. Chapters 00:00 – Introduction and welcome 00:11 – About TooTone London 00:29 – The inspiration behind the brand 00:59 – From idea to trading 01:56 – Market research and consumer feedback 03:22 – Challenges of getting started 04:48 – Learning curves with suppliers and logistics 05:17 – Building without external support 05:47 – Support for UK startups 06:17 – What government support would help 07:14 – Lessons on planning and mentoring 08:11 – Current stage of the business 09:10 – Advice for new founders 10:39 – Where to find TooTone London Key Discussion Points Creating an inclusive eyelash brand with colours to match Auburn, blonde and brunette hair Personal inspiration linked to supporting a friend undergoing cancer treatment Long gestation period from idea (mid-2023) to launch (early 2025) Low-budget market research through real-life conversations and colour matching Steep learning curve with suppliers, samples, logistics and lost shipments Challenges of running a business as a side hustle Lack of accessible support, mentoring and guidance for small UK startups Importance of financial planning, insurance, tax and strategy Key Takeaways Most businesses take longer to launch than founders expect Direct conversations with potential customers can be more valuable than expensive research Supplier and logistics management is often the hardest part for first-time founders Planning, financial preparation and seeking mentors early can smooth the journey Social media and e-commerce require continuous learning and adaptation Notable Quotes “We were very much sailing by ourselves and very much building the plane as we were trying to fly the plane.” – Chantal McDowall “ It’s not just making an Instagram page and creating some content. It’s also thinking about your supplier… logistics… corporation tax… insurance.” – Chantal McDowall Actionable Insights for Businesses Take time to plan thoroughly before launching — cover suppliers, logistics, tax, insurance and cash flow Speak directly to potential customers for honest, low-cost market feedback Seek mentors and support early rather than trying to do everything alone Treat social media and e-commerce as strategic channels, not just content platforms Build realistic timelines and financial buffers for delays Resources TooTone London on Instagram and TikTok: @tootonelondon Brand name spelling: TooTone London (T-O-O T-O-N-E London) The Cashflow Show can be reached here : Website: www.thecashflowshowpodcast.com Email: thecashflowshowpodcast@gmail.com Twitter: https://twitter.com/thecashflowshow Instagram: https://instagram.com/thecashflowshowpodcast To sponsor or advertise on The Cashflow Show Podcast, contact us at thecashflowshowpodcast@gmail.com Clayton M Coke can be found here: LinkedIn: https://uk.linkedin.com/in/claytoncoke Email: info@prmsltd.co.uk Twitter: https://twitter.com/prmsltd Instagram: https://www.instagram.com/prmsltd/ Our theme music is called "The Mediator - aka Theme from The Cashflow Show" [PRS] and " Better Call Clayton" [PRS] “What are YOU like?”, “60 Second Shoot-Out” &"What About The Tech?" are all intellectual properties of Dialogue [London] Ltd (c) Clayton M Coke/PRMS Ltd/Dialogue [London] Ltd | All Rights Reserved ★ Support this podcast ★

  ListenShow Notes
• 

  Episode #145

  Is 2026 the Year Business and AI Collide? | Alice Ibidunni, Content Director at Tech Show London

  Oct 2, 20268 min

  Episode Summary In this episode of The Cashflow Show, host Clayton M Coke speaks with Alice Ibidunni, Content Director at Tech Show London, about the 2026 edition of the event. They discuss why the show continues to grow while many trade shows decline, the importance of practical and actionable content, the role of big-name speakers alongside industry practitioners, new peer-to-peer networking formats, and the global expansion of the Tech Show brand. Chapters 00:00 – Introduction and welcome 00:11 – Alice’s role at Tech Show London 00:41 – What is Tech Show London? 01:11 – Serendipitous connections and partnerships 02:32 – Why Tech Show London keeps growing 03:19 – Key talking points and main stage sessions 03:49 – Louis Theroux & Dr Hannah Fry: Where Technology Meets Humanity 04:54 – Networking facilities and new peer-to-peer sessions 06:24 – Future growth and global expansion 07:24 – How to find out more Key Discussion Points Tech Show London as the annual gathering for technology leaders across the full technology stack The value of real-life, serendipitous meetings and partnerships Focus on practical, actionable outcomes rather than pure hype Balancing high-profile speakers with practitioners working at the coalface New informal peer-to-peer discussion sessions introduced for 2026 Cross-industry collaboration (finance, retail, healthcare, etc.) Global expansion of the Tech Show brand into Europe, Asia and the Americas Key Takeaways In-person events still deliver unique value that online interactions cannot fully replace Content that addresses real challenges and practical solutions attracts serious audiences A mix of big names and working practitioners creates richer conversations Structured yet informal networking formats help people form meaningful connections Quality of audience matters more than pure volume Notable Quotes “Meeting people in real life, talking through scenarios together and meeting people that you’re just not going to come across online is just so vitally important.” – Alice Ibidunni “ We’re not about mass marketing to get all these crowds in if they’re not the right people with the relevant topics and challenges.” – Alice Ibidunni Actionable Insights for Businesses Prioritise events and communities that attract the right people rather than the largest crowds Create opportunities for peer-to-peer problem-solving, not just top-down presentations Balance inspiration from high-profile speakers with practical insights from people doing the work daily Design networking experiences that encourage cross-industry conversations Resources Tech Show London: techshowlondon.co.uk Global Tech Show events (Europe, Asia and upcoming Americas editions) The Cashflow Show can be reached here : Website: www.thecashflowshowpodcast.com Email: thecashflowshowpodcast@gmail.com Twitter: https://twitter.com/thecashflowshow Instagram: https://instagram.com/thecashflowshowpodcast To sponsor or advertise on The Cashflow Show Podcast, contact us at thecashflowshowpodcast@gmail.com Clayton M Coke can be found here: LinkedIn: https://uk.linkedin.com/in/claytoncoke Email: info@prmsltd.co.uk Twitter: https://twitter.com/prmsltd Instagram: https://www.instagram.com/prmsltd/ Our theme music is called "The Mediator - aka Theme from The Cashflow Show" [PRS] and " Better Call Clayton" [PRS] “What are YOU like?”, “60 Second Shoot-Out” &"What About The Tech?" are all intellectual properties of Dialogue [London] Ltd (c) Clayton M Coke/PRMS Ltd/Dialogue [London] Ltd | All Rights Reserved ★ Support this podcast ★

  ListenShow Notes
• 

  Episode #147

  Is 2026 the Year the AI Tech Bubble Bursts? | Piers Linney MBE, Implement AI

  Oct 2, 202617 min

  Episode Summary In this episode of The Cashflow Show, recorded live at Tech Show London 2026, host Clayton M Coke speaks with Piers Linney MBE, co-founder and Executive Chairman of Implement AI. They discuss the practical realities of implementing AI in business, the importance of mindset and operating models, the limits of pilots, the impact on jobs and junior roles, cybersecurity considerations, ROI, and why organisations must move beyond experimentation to measurable value. Chapters 00:00 – Introduction and welcome 00:57 – What Implement AI is working on 01:23 – From pilots to the AIOS platform 02:19 – Why many organisations are not prepared 02:48 – The biggest gaps in AI adoption 03:39 – Moving from theory to practical implementation 04:08 – Impact on administrative and junior roles 06:04 – Cybersecurity and responsible adoption 07:30 – Cost, ROI and the Productive Capacity Unit 09:22 – Anxiety about jobs and the “always-on” business 11:11 – Mindset and organisational readiness 12:02 – Why AI is not just another IT project 13:00 – Start where technology is reliable and valuable 14:26 – Focus on revenue, capacity and experience 15:17 – Implement AI’s plans for the next 12 months 16:13 – Where to find more information Key Discussion Points 73% of UK businesses have increased AI investment, yet many still struggle with effective implementation Mindset, structure and willingness to rethink workflows are critical Many companies remain at the “toying with AI” stage rather than embedding it Junior and administrative roles face significant disruption AI agents can deliver high ROI by handling repetitive work and uncovering missed opportunities AI implementation should not be treated as a traditional IT project — it is an ongoing evolution Start with reliable, high-ROI use cases rather than experimental frontier technology Focus on three dimensions of value: revenue, capacity and experience Key Takeaways Technology is advancing quickly; the real challenge is organisational readiness and implementation Pilots are no longer enough — businesses need measurable, ongoing value AI will change the nature of work; individuals and organisations must learn to augment themselves with it The biggest risk is treating AI as a box-ticking exercise rather than a core operating model shift Start with practical, reliable use cases that deliver clear ROI and build from there Notable Quotes “AI is not going to take your job or kill your business. It’s somebody using it that’s going to do that.” – Piers Linney MBE “ This is not another IT project… it will never end.” – Piers Linney MBE “ Don’t just do it — find areas where it adds actual real value to your business… then just do it.” – Piers Linney MBE Actionable Insights for Businesses Move beyond pilots and identify specific, high-ROI use cases Focus first on reliable technology that improves revenue, capacity or customer experience Treat AI adoption as an ongoing evolution of the operating model, not a one-off project Prepare the organisation’s mindset and structure for change Use AI for repetitive and administrative work so people can focus on higher-value activities Conduct proper due diligence on data, security and providers, then move forward Resources Implement AI: implementai.io Implement AI Podcast (available on YouTube, Apple, Spotify and other platforms) Piers Linney on LinkedIn and via search The Cashflow Show can be reached here : Website: www.thecashflowshowpodcast.com Email: thecashflowshowpodcast@gmail.com Twitter: https://twitter.com/thecashflowshow Instagram: https://instagram.com/thecashflowshowpodcast To sponsor or advertise on The Cashflow Show Podcast, contact us at thecashflowshowpodcast@gmail.com Clayton M Coke can be found here: LinkedIn: https://uk.linkedin.com/in/claytoncoke Email: info@prmsltd.co.uk Twitter: https://twitter.com/prmsltd Instagram: https://www.instagram.com/prmsltd/ Our theme music is called "The Mediator - aka Theme from The Cashflow Show" [PRS] and " Better Call Clayton" [PRS] “What are YOU like?”, “60 Second Shoot-Out” &"What About The Tech?" are all intellectual properties of Dialogue [London] Ltd (c) Clayton M Coke/PRMS Ltd/Dialogue [London] Ltd | All Rights Reserved ★ Support this podcast ★

  ListenShow Notes
• 

  Episode #144

  UK Small Businesses as Silent Shock Absorbers | Julie Fisher, UK CEO of Simply Business

  Oct 2, 202612 min

  Episode Summary In this episode of The Cashflow Show, host Clayton M Coke speaks with Julie Fisher, UK CEO of Simply Business. They discuss how UK small businesses are absorbing rising costs to protect consumers, the impact on margins and mental health, the administrative burden facing SMEs, and the specific tax relief measures that could unlock growth, hiring and innovation. Chapters 00:00 – Introduction and welcome 00:27 – About Simply Business 00:57 – Small businesses as economic shock absorbers 01:26 – Rising costs and squeezed margins 01:52 – Impact on mental health and long-term planning 02:48 – Increasing intensity and admin burden 03:45 – Resilience and optimism among SMEs 04:41 – What relief would make the biggest difference 05:31 – Potential for expansion and job creation 05:59 – SMEs and private sector employment 07:27 – Supporting the passion of small business owners 08:26 – How Simply Business supports SMEs 09:45 – Message for the Spring Statement 11:12 – Where to find more information Key Discussion Points 82% of small business owners have seen costs surge in the last 12 months Only 12% have raised prices in line with those costs Nearly half report financial pressures impacting their mental health 65% say frequent policy changes hinder long-term planning Almost 400,000 businesses could be forced to close without improvement Reducing corporation tax and raising VAT thresholds would have the biggest impact 26% of SMEs are ready to expand and almost one in five ready to hire if conditions improve SMEs employ around 17 million people (60% of private sector jobs) Small businesses account for 94% of all R&D tax credit claims Key Takeaways Small businesses are protecting consumers by absorbing cost increases at the expense of their own margins Administrative and fiscal burdens are adding significant pressure Targeted tax relief could unlock expansion, hiring and economic growth Despite the challenges, the majority of small business owners remain optimistic and passionate Supporting SMEs is essential for employment, innovation and wider economic resilience Notable Quotes “They’re acting as vital shock absorbers for the economy.” – Julie Fisher “ The spring statement shouldn’t be judged by what it adds — it should be judged by the challenges it removes.” – Julie Fisher “ Small businesses are the heroes of our economy.” – Julie Fisher Actionable Insights for Businesses Track rising costs carefully and review pricing strategies regularly Prioritise cash flow planning in an environment of frequent policy change Access free practical resources and guides to reduce admin burden Engage with industry research and advocacy to support better conditions for SMEs Explore available support programmes and content that help with growth and compliance Resources Simply Business: simplybusiness.co.uk Free guides and content for small businesses available on the Simply Business website Big Dreams project – pledge to support 10,000 small businesses by 2030 The Cashflow Show can be reached here : Website: www.thecashflowshowpodcast.com Email: thecashflowshowpodcast@gmail.com Twitter: https://twitter.com/thecashflowshow Instagram: https://instagram.com/thecashflowshowpodcast To sponsor or advertise on The Cashflow Show Podcast, contact us at thecashflowshowpodcast@gmail.com Clayton M Coke can be found here: LinkedIn: https://uk.linkedin.com/in/claytoncoke Email: info@prmsltd.co.uk Twitter: https://twitter.com/prmsltd Instagram: https://www.instagram.com/prmsltd/ Our theme music is called "The Mediator - aka Theme from The Cashflow Show" [PRS] and " Better Call Clayton" [PRS] “What are YOU like?”, “60 Second Shoot-Out” &"What About The Tech?" are all intellectual properties of Dialogue [London] Ltd (c) Clayton M Coke/PRMS Ltd/Dialogue [London] Ltd | All Rights Reserved ★ Support this podcast ★

  ListenShow Notes

Recent guests on The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business Leaders. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.