May 8, 202512 minS0
In this episode, Miriam examines the recent partnership between NICE and ServiceNow and its implications for the BPO industry. She highlights the growing importance of AI and automation, predicting a significant...
business
The BPO Podcast
Hosted by Monitask · business · EN
About this Podcast:
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Pitch Analysis
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Contact path
Verified email
Booking probability
22%
Guest openness
Selective
80/100
Required Score
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What is The BPO Podcast about?
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Who hosts The BPO Podcast?
The BPO Podcast is hosted by Monitask. The show has published 44 episodes to date.
What has The BPO Podcast covered recently?
Recent episodes include "AI Innovations in BPO: Transformations, Virtual Assistants, and Strategic Implementation" (8 May 2025, 12 minutes), "Navigating BPO Growth: AI, Hybrid Workforces, and Strategic Innovations" (7 May 2025, 11 minutes), and "Driving BPO Growth: Tech Advancements, Workforce Strategies, and Global Opportunities" (6 May 2025, 13 minutes).
How often does The BPO Podcast publish?
The BPO Podcast publishes roughly daily, with episodes averaging 11 minutes across 44 episodes.
How hard is it to get booked on The BPO Podcast?
Booking probability for The BPO Podcast is 22%, and the host is rated Selective on guests. The BPO Podcast requires a Pod Score of 80 or higher. The BPO Podcast's contact route on record: verified email.
Who should pitch The BPO Podcast?
The strongest fits for The BPO Podcast are Call Centers & Business Support. The BPO Podcast has a business audience.
About the host
Monitask hosts The BPO Podcast, a business podcast with 44 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
May 7, 202511 minS0In this episode, Miriam provides a comprehensive market forecast for the BPO industry, identifying key growth drivers and next-generation services shaping the market's future. She discusses the critical role of...
May 6, 202513 minS0In this episode, Miriam delves into the growth trajectory of the BPO industry and the pivotal role advanced technologies play in its expansion. She explores market expansion factors and opportunities, emphasizing the...
May 5, 20259 minS0In this episode, Miriam explores the growing importance of omnichannel contact centers in the BPO industry. She is joined by Ryan Yee from Vonage, who discusses trends in omnichannel integration and personalization...
May 2, 202511 minS0In this episode, Miriam examines the evolving demands and mindset shifts within the BPO industry. She discusses the need to rethink enterprise-provider relationships and redefine success metrics. The importance of...
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May 1, 20257 minS0In this episode, Miriam tackles the common frustrations with outdated workforce management tools and the advantages of modernizing them. She discusses how to identify if current tools are limiting performance and the...
Apr 30, 202510 minS0In this episode, Miriam delves into the latest developments in the BPO industry, beginning with the launch of Five9 Fusion for Salesforce and its role in enhancing AI-driven customer experiences. She provides an...
Apr 29, 202513 minS0In this episode, Miriam explores the transformative role of generative AI in retail and consumer goods, focusing on its impact on BPO professionals. She discusses scalable data architectures and the influence of AI and...
Apr 28, 202512 minS0In this episode, Miriam addresses the challenge of unifying customer service while overcoming outdated systems in BPO centers. She evaluates different service models and discusses ways to enhance agent performance. Key...
Apr 25, 20259 minS0In this episode, Miriam addresses the pressing issue of supervisor burnout in the BPO sector, exploring AI-driven solutions to mitigate this challenge. She discusses how AI can streamline onboarding and training...
Apr 24, 202515 minS0In this episode, Miriam delves into AI's transformative impact on BPO productivity and customer interactions, focusing on self-service enhancements and agent support. She discusses AI-driven access to customer data...
Apr 23, 202514 minS0In this episode, Miriam examines the role of the Philippines' BPO sector in driving economic growth, highlighting the importance of infrastructure and human-capital investments. She delves into the healthcare BPO...
Apr 22, 202516 minS0In this episode, Miriam explores the role of business process outsourcing (BPO) in government sectors, focusing on outsourcing approaches and fiscal responsibility. She debunks misconceptions and discusses the impact of...
Apr 21, 202512 minS0In this episode, Miriam delves into the use of AI in call quality monitoring, emphasizing its role in aligning with customer care priorities. She discusses best practices and the benefits of implementing AI-driven call...
Apr 18, 20253 minS0In this episode, Miriam explores the pressing issue of call center burnout and its significant impact on the BPO industry. She delves into the causes, symptoms, and current industry trends related to burnout, providing...
Apr 17, 202513 minS0In this episode, Miriam provides an overview of AI's transformative role in enhancing customer experience within contact centers. She identifies the signs and impacts of relying on outdated contact center technology and...
Apr 16, 202510 minS0In this episode, Miriam introduces the integration of AI in BPO and its impact on conversation intelligence, discussing AI's role in enhancing customer interactions and current BPO trends. She examines the growth and...
Apr 15, 20258 minS0In this episode, Miriam delves into Ghana's emergence in the global BPO market, offering insights into the country's digital and BPO landscape. She highlights AIDEC's growth and discusses Africa's potential in the BPO...
Apr 14, 20259 minS0In this episode, Miriam provides an introduction and overview of the BPO market's growth, discussing the key dynamics and shifts in BPO services that are shaping the industry. She examines geographic growth trends and...
Apr 11, 202510 minS0In this episode, Miriam explores whether the Business Process Outsourcing market is on the verge of a seismic shift by 2031, analyzing market growth, key drivers, and major industry players. She discusses the...
Recent guests
Recent guests on The BPO Podcast. Study who booked and why before you pitch.
A
Auto Trader
Auto Trader
C
CareerBox
CareerBox
R
Ryan Yee
Vonage
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