Hosted by Monitask · 🇺🇸 US · EN · 44 episodes
Established thought leaders with verified media credentials.
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Monitask hosts The BPO Podcast, a business show with 44 episodes published.
In this episode, Miriam examines the recent partnership between NICE and ServiceNow and its implications for the BPO industry. She highlights the growing importance of AI and automation, predicting a significant transfor
In this episode, Miriam provides a comprehensive market forecast for the BPO industry, identifying key growth drivers and next-generation services shaping the market's future. She discusses the critical role of cost-cutt
In this episode, Miriam delves into the growth trajectory of the BPO industry and the pivotal role advanced technologies play in its expansion. She explores market expansion factors and opportunities, emphasizing the imp
In this episode, Miriam explores the growing importance of omnichannel contact centers in the BPO industry. She is joined by Ryan Yee from Vonage, who discusses trends in omnichannel integration and personalization. Miri
In this episode, Miriam examines the evolving demands and mindset shifts within the BPO industry. She discusses the need to rethink enterprise-provider relationships and redefine success metrics. The importance of select
In this episode, Miriam tackles the common frustrations with outdated workforce management tools and the advantages of modernizing them. She discusses how to identify if current tools are limiting performance and the ben
In this episode, Miriam delves into the latest developments in the BPO industry, beginning with the launch of Five9 Fusion for Salesforce and its role in enhancing AI-driven customer experiences. She provides an analysis
In this episode, Miriam explores the transformative role of generative AI in retail and consumer goods, focusing on its impact on BPO professionals. She discusses scalable data architectures and the influence of AI and c
In this episode, Miriam addresses the challenge of unifying customer service while overcoming outdated systems in BPO centers. She evaluates different service models and discusses ways to enhance agent performance. Key m
In this episode, Miriam addresses the pressing issue of supervisor burnout in the BPO sector, exploring AI-driven solutions to mitigate this challenge. She discusses how AI can streamline onboarding and training processe
In this episode, Miriam delves into AI's transformative impact on BPO productivity and customer interactions, focusing on self-service enhancements and agent support. She discusses AI-driven access to customer data, real
In this episode, Miriam examines the role of the Philippines' BPO sector in driving economic growth, highlighting the importance of infrastructure and human-capital investments. She delves into the healthcare BPO market,
In this episode, Miriam explores the role of business process outsourcing (BPO) in government sectors, focusing on outsourcing approaches and fiscal responsibility. She debunks misconceptions and discusses the impact of
In this episode, Miriam delves into the use of AI in call quality monitoring, emphasizing its role in aligning with customer care priorities. She discusses best practices and the benefits of implementing AI-driven call q
In this episode, Miriam explores the pressing issue of call center burnout and its significant impact on the BPO industry. She delves into the causes, symptoms, and current industry trends related to burnout, providing l
In this episode, Miriam provides an overview of AI's transformative role in enhancing customer experience within contact centers. She identifies the signs and impacts of relying on outdated contact center technology and
In this episode, Miriam introduces the integration of AI in BPO and its impact on conversation intelligence, discussing AI's role in enhancing customer interactions and current BPO trends. She examines the growth and dyn
In this episode, Miriam delves into Ghana's emergence in the global BPO market, offering insights into the country's digital and BPO landscape. She highlights AIDEC's growth and discusses Africa's potential in the BPO in
In this episode, Miriam provides an introduction and overview of the BPO market's growth, discussing the key dynamics and shifts in BPO services that are shaping the industry. She examines geographic growth trends and th
In this episode, Miriam explores whether the Business Process Outsourcing market is on the verge of a seismic shift by 2031, analyzing market growth, key drivers, and major industry players. She discusses the opportuniti
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The BPO Podcast is hosted by Monitask. The show is categorised under business (management) and has published 44 episodes.
The BPO Podcast has published 44 episodes.
The BPO Podcast regularly covers business, management, news. It sits in the business category, with a management focus.
The BPO Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
The BPO Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of The BPO Podcast average 11 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates The BPO Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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