The Binder Boneyard Podcast
Ownership Doesn’t Equal Expertise: Phone Call Myths, Nuance, and Knowing Your International
Dan from Binder Boneyard records from his shop office while doing laundry in a repurposed washer/dryer to save money, then discusses how a tough economy makes sales harder and leads into recurring issues with phone calls from customers who argue despite lacking accurate knowledge. He describes an incident where a caller insisted a woman was wrong about six-lug 3/4-ton Travelalls and demanded to speak to a man, and he shares other examples of owners claiming “factory original” trucks with impossible setups or not recognizing swapped components (including a Ford 9-inch rear). Dan emphasizes that Internationals have many model and option differences, warns against ordering without reading descriptions or “shotgunning” parts, refuses to give out part numbers, and urges owners to buy MT/repair manuals, learn their vehicles, document changes, be open-minded, and treat staff like Josie with respect.
