
Episode #15
The COO’s Playbook for People-Centered Healthcare Operations
Healthcare strategy is only as effective as the systems, spaces, and people responsible for carrying it out. Inside a complex academic medical center, the distance between a strategic priority and a better patient experience can include hundreds of daily decisions involving staffing, access, workflow, capital, technology, and care delivery. For Juan Guzman, Chief Operating Officer […] The post The COO’s Playbook for People-Centered Healthcare Operations appeared first on The Architecture of Healing .






