Oct 14, 202631 min
Amazon Connect Talent is changing the hiring equation: instead of letting a resume knock candidates out before they ever speak to a recruiter, it gives frontline and high-volume applicants a real chance to be heard...
technology
The Amazon Connect Podcast
Hosted by Douglas Park · technology · EN
About this Podcast:
Information and Insight into what's new, and why it matters, with Amazon Connect.
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Contact path
Verified email
Booking probability
30%
Guest openness
Selective
80/100
Required Score
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Who hosts The Amazon Connect Podcast?
The Amazon Connect Podcast is hosted by Douglas Park. The show has published 26 episodes to date.
What has The Amazon Connect Podcast covered recently?
Recent episodes include "The Amazon Connect Podcast - Ep.26 - Connect's Got Talent with Ayesha, Vikram and Logan" (14 October 2026, 31 minutes), "The Amazon Connect Podcast - Ep.24 - The Latest with Elias Sayigh" (1 October 2026, 47 minutes), and "The Amazon Connect Podcast - Ep.21 - What have you just missed?" (9 July 2026, 43 minutes).
How often does The Amazon Connect Podcast publish?
The Amazon Connect Podcast publishes roughly monthly, with episodes averaging 38 minutes across 26 episodes.
How hard is it to get booked on The Amazon Connect Podcast?
Booking probability for The Amazon Connect Podcast is 30%, and the host is rated Selective on guests. The Amazon Connect Podcast requires a Pod Score of 80 or higher. The Amazon Connect Podcast's contact route on record: verified email.
Who should pitch The Amazon Connect Podcast?
The strongest fits for The Amazon Connect Podcast are Cloud, Data & Web Hosting and IT Services & Software Development. The Amazon Connect Podcast has a technology audience and around 180,000 subscribers on YouTube.
About the host
Douglas Park hosts The Amazon Connect Podcast, a technology podcast with 26 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Oct 1, 202647 minAmazon Connect’s New Real-Time Tools for Smarter Contact Centers Amazon Connect is expanding how contact centers report, route work, and manage their teams. In this episode, Douglas and Elias Sayigh break down the...
Jul 9, 202643 minDeflection is Dead. Resolution is King. by Pasquale DeMaio https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Discover the latest breakthroughs in Amazon Connect that are transforming...
Jun 4, 202652 minS0<p>Most organizations undervalue the true potential of conversational AI—until now. Jim Kraeutler, a product manager at Amazon Connect, exposes how innovative solutions like NLX are revolutionizing customer experiences...
May 7, 202637 minS0<p>In this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our...
View More
Apr 14, 202634 minS0<p>Most companies are rushing headlong into AI without a clear strategy for delivering real business value — are you? In this episode of the Amazon Connect podcast, AI expert and AWS Solution Architect Ayesha Borker...
Apr 2, 202634 minS0<p>Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reveal how AWS is empowering healthcare providers...
Episode #16
The Amazon Connect Podcast - Ep.16 - How Are Customers Adopting AI w/ Connie Workman Watkins!
Mar 3, 202647 minS0<p>Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in...
Episode #15
The Amazon Connect Podcast - Ep.15 - Amazon.com Contact Centres! What can we learn from them?
Jan 21, 202637 minS0<p>Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from...
Dec 19, 202538 minS0<p>In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new features that enhance AI capabilities, workforce...
Dec 3, 202541 minS0<p>Join Marc, Doug and special guest Keith Ramsdell in the latest episode of the Amazon Connect Podcast! Explore the cutting-edge advancements in AI-driven contact centers, including Agentic Voice and dynamic language...
Nov 28, 202538 minS0<p>In this pre-re:Invent episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski set the stage for the upcoming event by exploring the latest advancements in AI and customer experience. They discuss...
Nov 9, 202536 minS0<p>In Episode 13 of the Amazon Connect Podcast, hosts Marc Rudkowski, Douglas Park, and Clyde Logue explore the transformative power of Cases and Step-by-Step Guides in modern contact centers. Discover how these tools...
Oct 22, 202534 minS0<p>Join us for a special 10th episode of the Amazon Connect podcast, where it's Marc Rudkowski's time to shine! Dive into Marc's deep expertise as he shares insights from his recent experience at Dreamforce, discussing...
- Oct 8, 202533 minS0
<p>In this episode of The Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park welcome Yasser El-Hagan, founder and CEO of Pronetx, to discuss the latest updates in Amazon Connect, the importance of...
Sep 27, 202533 minS0<p>Join Marc, Doug and their very very very special guest, Nelson Martinez. Nelson is the embodiment of Customer Obssession. The team dive into the world of telecommunications in Episode 8 of "Telco!". This overlooked...
Sep 19, 202539 minS0<p>Join hosts Marc and Doug in Episode 7 of The Amazon Connect Podcast, "Can I Believe It?", as they dive into the latest innovations in generative AI and its impact on the contact center industry. This episode features...
Sep 9, 202535 minS0<p>Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon Connect. Discover the latest innovations in...
Aug 28, 202532 minS0<p>In this episode, Marc and Doug welcome Sheila, a Principal Product Manager at AWS, to discuss the latest features and innovations in Amazon Connect. They explore the evolution of the Agent Workspace, the introduction...
Aug 16, 202533 minS0<p>Join us on the Amazon Connect podcast as we unlock the secrets of outbound campaign success with industry experts Anjan Mukherjee, Marc Rudkowski, and Douglas Park. Discover how cutting-edge features like...
Recent guests
Recent guests on The Amazon Connect Podcast. Study who booked and why before you pitch.
K
Keith Ramsdell
Vice President for Enrollment Management and Marketing, North American Coalition for Christian Admission Professionals
E
Elias Sayigh
Amazon
I
Iftach Bashan
Amazon
S
Sunil Menon
Amazon
Best industries to pitch The Amazon Connect Podcast for
PitchCentric classifies The Amazon Connect Podcast under these industries. Guests from them are the closest fit, and each links to the best podcasts in that industry.
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