TelecastPH

<p>In this third episode of our Scaling and Managing Support Teams series on Telecast PH, we feature an enlightening conversation with Geoff Ankuda, a seasoned Customer Support Manager. He explores the dual...

<p>In the second episode of our Scaling and Managing Support Teams series, we sit down with Stephen Ng, Senior Director for Global Support and Customer Advocacy at Splashtop, to explore the secrets of scaling support...

<p>In this exciting first episode of our series on Scaling and Managing Support Teams, we sit down with Pam Connors, a Process Optimization expert, to uncover the hidden costs of inefficient documentation and processes...

<p>In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. <br/><br/>Amid economic hardships...

<p>In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. <br/><br/>ISO certification is an...

<p>Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business. </p><p>In fact, if you watch the recent projections, it may be getting worse before it gets better...

<p>There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way?</p><p>Yes...

<p>Keeping customers engaged with a brand can have many moving parts.<br/><br/>It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell...

<p>If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.<br/><br/>Playing an endless game of email tag because they lead a busy life and aren't available during support...

<p><b>If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually...

<p>Did you know that 92% of your potential customers are simply unaffected by your marketing?<br/><br/>In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND...

<p>Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?<br/><br/>Chances are you most likely have a preference. Or an obsession...

<p>Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. <br/><br/>CSATS allow the customer to numerically rate, in most cases, the interaction and...

<p><b> A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes</b><br/><br/><b>1hr. 40 minutes</b><br/><br/><b>Yes, this episode is a lot longer than most. However, as I was editing, every...

<p><b>A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan<br/><br/>50 Minutes<br/><br/>Are you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey...