Tech Talk with 20for20

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts.Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!

Tech Talk with 20for20 is a technology podcast hosted by Dom Beveridge, with 48 episodes on record and a Required Pod Score of 80.

Dom Beveridge hosts Tech Talk with 20for20, a technology show with 48 episodes published.

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  Tech Talk with 20for20

  S5 E03: REBA - Reinventing Multifamily Analytics for the AI-First Era

  Sep 30, 202655 min

  In this episode of Multifamily Tech Talk with 20for20, Dom Beveridge and Jon Buckelew are joined by Donald Davidoff and Jason Whittington of Real Estate Business Analytics (REBA) to explore what it means for an analytics platform to become AI-first. The panel explores: How AI allows users to converse with their data, adding a new way to access insights, and where that belongs relative to dashboards and other established tools. How new capabilities increase the need for clean, governed and consistently defined data remains the foundation for trustworthy analysis. The role of the semantic model: Normalizing data from different systems ensures that users and AI agents work from the same business definitions. Where not to use AI: Rules and conventional statistics remain better suited to decisions that must be reproducible, defensible and consistent. Where multifamily operators should build their competitive advantage, and the role of trusted technology in an LLM-driven world. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com . Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com . Connect with Dom Beveridge (Principal, 20for20) via LinkedIn , or email to dom@20for20.com . Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License .

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  Tech Talk with 20for20

  S5 E02: AppFolio’s Journey to AI-First

  Sep 23, 202649 min

  In this episode of Multifamily Tech Talk, Dom Beveridge and Jonathan Bucklew are joined by AppFolio’s Matthew Baird, CTO and Teddy Ho, Director of Product, AI. AppFolio was built long before generative AI, but began rethinking its platform soon after the arrival of ChatGPT. The resulting journey from a traditional system of record toward an AI-first platform is the subject of this episode. The panel explores: The recent history of AppFolio’s technology, and its early response to generative AI and its decision to let users interact with property management software through natural language. How customers’ embrace of AppFolio’s natural language interface breaks down conventional feature boundaries in property management software, How repeatable processes and operational knowledge can be encoded into workflows rather than remaining in spreadsheets, employees’ heads. How AppFolio combines the language model with property management context, permissions and rules governing how work should be performed, and how it incorporates external LLMs. What AppFolio learns from customers’ prompts and how it provides a clearer view of what customers expect the platform to do than conventional clickstream data. What’s coming next: How AI may raise expectations, reduce manual data assembly and change how we interact with software. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com . Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com . Connect with Dom Beveridge (Principal, 20for20) via LinkedIn , or email to dom@20for20.com . Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License .

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  Episode #1

  S5 E01: AI First - A Multifamily CTO Round Table

  Sep 16, 202649 minS5

  In this first episode of the new season of Multifamily Tech Talk, Dom Beveridge and Jonathan Buckelew are joined by two seasoned CTOs: Greg Carey of The RMR Group and Doug Pearce of Waterton to discuss how their organizations are adopting AI and what they are learning along the way. The panel explores: Three levels of AI adoption: Personal productivity, workflow automation and proprietary platforms each offer different sources of value. How the biggest opportunity lies not in accelerating existing processes, but in redesigning them around the outcomes companies want to achieve. What AI automation has to do with centralization and automation How build-versus-buy decisions are changing as AI-generated code makes internal development more practical, while increasing the value of vendors with proprietary data, scale and genuine integration capabilities. A new “front door” for technology: Core systems will remain the trusted source of record, but AI may become the interface through which users direct work across multiple platforms. To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com . Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com . Connect with Dom Beveridge (Principal, 20for20) via LinkedIn , or email to dom@20for20.com . Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License .

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  Tech Talk with 20for20

  BONUS EP - Where Is the Money in Multifamily Maintenance?

  Sep 9, 202651 min

  Maintenance improvement is often framed as a route to lower staffing costs. In this episode of Tech Talk with 20for20, a panel accompanying the release of The New Economics of Maintenance Improvements explores a much broader source of value: better operations, happier residents and stronger NOI. Dom Beveridge is joined by Josh Gampp of UDR, Gregory Stobart of MG Properties and Sorin Michnea of SuiteSpot to discuss: The real sources of ROI in maintenance, and how time savings translate into faster turns, better service and stronger retention not necessarily direct labor savings. A single source of truth: Bringing maintenance, resident and operational data together gives teams the context to identify problems and make better decisions. Workflow-driven operations: Consistent playbooks improve planning and execution while preserving the flexibility required by different properties and markets. Communication built into the workflow: Automated updates keep residents informed and reduce the delays and administrative work caused by manual handoffs. KPIs as diagnostic tools: Metrics should reveal where workflows need attention, rather than becoming narrow targets that teams learn to manage around. Download your FREE copy of the new 20for20 White Paper “The New Economics of Maintenance Improvement” here . Special thanks to our sponsor for this research project, SuiteSpot . To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com . Connect with Dom Beveridge (Principal, 20for20) via LinkedIn , or email to dom@20for20.com . Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License .

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  Episode #12

  BONUS EP - Six Great Ideas from the 2026 Edition of 20for20

  Apr 22, 20261h 4mS4

  <p>This bonus episode showcases six conversations from the 2026 edition of the 20for20 Annual Survey.</p><p>Each year, we invite six sponsors to contribute a new and important idea for the year ahead. The articles appear in the annual survey, and in this video, Dom interviews each leader to understand each perspective.</p><p>The six conversations are:</p><p>Margette Hepfner, president of housing at Bilt challenges conventional multifamily thinking on loyalty and rewards, refocusing on the renter’s world, with the home at its center.</p><p>Matthew Woods, CEO of Apartment List explains why multifamily leaders mu...

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