education
Hosted by Cliff Tooher · education · EN-CA · 46 episodes
This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.
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Contact path
Verified email
Booking probability
32%
Guest openness
Selective
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Signup to Generate a PitchThis podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre.
Tales From The Cube is hosted by Cliff Tooher. The show has published 46 episodes to date.
Recent episodes include "Tales From The Cube - EP26003 - Outsourced Voices: How Indians Impact North American Call Centres" (15 August 2026, 21 minutes), "Tales From The Cube-Episode 26002-Offbeat Call Centres" (19 May 2026, 10 minutes), and "Tales From The Cube - EP26001 - Cookie / Temp Call Centres" (8 March 2026, 33 minutes).
Tales From The Cube publishes roughly every few months, with episodes averaging 16 minutes across 46 episodes.
Booking probability for Tales From The Cube is 32%, and the host is rated Selective on guests. Tales From The Cube requires a Pod Score of 80 or higher. Tales From The Cube's contact route on record: verified email.
The strongest fits for Tales From The Cube are Call Centers & Business Support. Tales From The Cube has an education audience.
Cliff Tooher hosts Tales From The Cube, an education show with 46 episodes published.
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Episode #26003
In this episode I speak to the impacts of Indians who are working as frontline and managerial staff in call centres. The image, stereotypes, and their business style all have impacts on the industry, and managers...
Episode #26002
There are a lot of call centres that handle an unusual assortment of calls. These range from things like whoopee cushions to specialized services for the hearing impaired. This short episode takes a dip into this topic...
Episode #26001
In this episode I cover two topics. Cookie-cutter call centres and temporary workers. There is a significant rise in the number of temp workers working in call centres and many call centres use a cookie-cutter model...
Episode #25007
This episode is about scheduling models, how they work, and what types of call centres and agents might benefit from their implementation.
Episode #25006
Have you ever had to do a happy dance before your shift, attended weird meetings where you had to do chants, or gotten a chocolate bar for hitting a target? Some call centres are managed very well, and others are...
Episode #25005
Having fun at work is normal. In any workplace but, in call centres especially, having fun on the job is a healthy exercise. In this episode, I go over some ideas about having fun on the job and how doing so is a...
Episode #25004
This episode explores the challenges facing operators of call centres worldwide regarding tariffs.
Episode #25003
The last in the series, this episode briefly explores renting space and building a call centre or buying space and building from the ground up. I sourced much of the material for these episodes from the following...
Episode #25002
Part 2 of the series, Starting a Call Centre. This talk is about starting a virtual call centre. The things needed to set one up and what a person would face building out such a centre.
Episode #25001
This is a series of episodes speaking to starting up a call centre from the ground up.
Episode #99999
This short episode features a special redo version of A Visit From Saint Nicholas, or more well known as the Night Before Christmas. It has a twist as it is based on the call centre theme. In 1990, I enrolled and took...
Episode #24007
Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and compliance. However, when they are overused or...
Episode #24006
Call centres are critical to many companies as they provide a critical link between companies and their clients. Whether they are business clients or consumers. However, there is a dark view among many. Often, call...
Episode #24005
In this episode, I explain what a Call Centre Analyst does and what it takes to do the job. Typically, they work in the background, analyzing data and creating reports for managers. They look at all the things that may...
Episode #24004
This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a unique challenge as they are open...
Episode #24003
This episode is about training and what to expect during the training and onboarding experience.
Tales From The Cube
This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions...
Episode #20240502
Recently I had to take some time away due to medical and also the death of my wife. I am now restarting to add new content to all my channels, I wanted to start with a bit of an experiment, a video podcast, which will...
Episode #24001
This episode features actual questions that are funny and a bit off the wall. Also, I explain how you should handle them. Welcome to SEASON 3
Episode #24000
This is a short introduction to season 3.
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