Ep029 - Feeling Frustration From Phone Fixes
Jan 26, 202612mEp. 290
Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!
Hosted by Brian Bruner · 🇺🇸 US · EN · 29 episodes
Established thought leaders with verified media credentials.
Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!
Brian Bruner hosts Tales from Planet Customer Experience, a business show with 29 episodes published.
Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!
Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!
Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean a
Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorg
Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!
Join us as we talk about Brian’s wife’s business and discuss what’s more important - the product or the experience!
Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any
Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.
Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.
Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!
Join us as we chat with our new friend Adrian Swinscoe of the podcast Punk CX about how his experience with an outdoor port-a-potty helped him understand how customer experience (CX) can affect all people - including tho
Join us as our returning guest Latina Angelova shares another great story about her experience with Bulgarian hair care company BRAVE.NEW.HAIR and its owner - it's a great recipe that should be "rinsed and repeated" ever
Join us as Dilyana and Brian share their thoughts and stories about empathy when dealing with customers - and for customers dealing with service providers!
Join us as we talk to our friend Patrycja about a scary airline experience that turned into a lifetime friendship and a story that will amaze you!
Join us as we talk to our friend Liliana about her frustrating experience with healthcare and what we can learn from the consequences.
Join us as we talk to our friend Peter about his disastrous decision to hire a cleaning company and the "adventures" that just kept on coming!
Join us as we visit with our friend Sherrie, who shares with us her customer loyalty experience with birthdays, chocolate cake, and chocolate-chip muffins. And then more chocolate cake! Don't miss it!
Join with us as we visit with our first overseas guest Latina, who shares her outstanding experiences with an online grocery delivery service in Bulgaria!
Join us as we speak with our friend Petya who was accused by a local jeweler of "wearing her ring wrong" - and find out what she ended up doing about it!
Join us as we talk about an experience Brian had many years ago at Walt Disney World with his son and how he lost - and found - his beloved friend Booga!
Brian
physician · HighPopProfessor
2 appearances on this show
Vance Morris
Chief Experience Officer - Deliver Service Now Institute · Deliver Service Now institute
1 appearance on this show
Sarah
archer · Bat Digest
1 appearance on this show
Daniel
lawyer · TLV Tech
1 appearance on this show
Mark Ross-Smith
CEO and Co-Founder · Loyalty Status Co.
1 appearance on this show
Jen
co-host · Dork Tales
1 appearance on this show
Adrian Swinscoe
author of Punk CX and Punk XL, customer experience advisor and workshop facilitator
1 appearance on this show
Liliana
12-year old twin · Tea & Soju Podcast
1 appearance on this show
Peter
world champion · Legion Project Podcast
1 appearance on this show
Sherrie
Cabi
1 appearance on this show
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Tales from Planet Customer Experience is hosted by Brian Bruner. The show is categorised under business and has published 29 episodes.
Tales from Planet Customer Experience has published 29 episodes.
Tales from Planet Customer Experience regularly covers business. It sits in the business category.
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Episodes of Tales from Planet Customer Experience average 23 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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