Staying Connected

TC2 and LB3 have recently completed a refresh of their brands and digital platforms to convey their breadth of capabilities, their depth of expertise and the sophistication of their work. In this 15-minute episode of...

Cloud, software and networking deals all sit under the enterprise technology umbrella, but they do not behave the same way. Enterprise customers need a benchmarking approach that compares lifecycle value, flexibility...

The HPE-Juniper combination may create stronger technology options, but it also changes the competitive map for enterprise networking. Customers that once viewed HPE, Aruba and Juniper as distinct sourcing alternatives...

Sourcing CCaaS and UCaaS can appear straightforward, that is until the proposals arrive. If customers don't force comparability early, the decision can turn into a contest of narratives instead of a rigorous evaluation...

A polished report, monthly invoice or TEM dashboard doesn't necessarily give customers a baseline they can trust. In complex technology environments, contracts, invoices, inventories and ownership records often drift...

Last Monday, Verizon and BT announced a proposed joint venture that would combine their respective international enterprise operations. The new business is expected to serve more than 3,000 customers across more than...

When an invoice doesn't match the contract, customers need a structured way to understand what was negotiated, what is being used, what the supplier is billing, and where the mismatch is occurring. Without that...

Cost creep does not necessarily mean an enterprise negotiated a bad deal or lacks robust cost controls. In complex technology environments, spend can rise simply because ordinary changes pile up: legacy services linger...

<p >A supplier discount or individual price point is not the same thing as a market benchmark. In complex enterprise technology deals, a proposal can look competitive on the surface while leaving major cost, commitment...

<p >The Supreme Court recently ruled on a case involving forfeiture orders assessed against AT&T and Verizon for failing to safeguard customer location information. The FCC forfeiture orders totaled over $100 million in...

<p> The latest Gartner Market Guide for Telecom Expense Management Services makes clear that TEM is no longer just about invoice processing, inventory and dispute management, or wireless optimization. The category is...

<p > If your company relies on call centers to support your customers, you'll want to listen to this podcast. The Federal Communications Commission just put out a sweeping proposal to require the significant onshoring...

<p > Organizations invest a significant amount of time and resources conducting major RFPs, renegotiations, and technology transformations. The project delivers meaningful improvements on deal commercials, cost...

<p >When a supplier relationship is broken, performance is poor and expected outcomes are not being delivered, customers don't need more noise, they need more structure. They need to understand what is broken, what...

<p >Colocation discussions usually start with the obvious questions: which provider, which geographic market, and what's the price? Those questions matter, but they are not where real value is won or lost.</p> <p >In...