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Hosted by Matthew Storm · 🇺🇸 US · EN · 9 episodes
Established thought leaders with verified media credentials.
From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse. Join CX expert Matthew Storm as he interviews contact center changemakers.
Matthew Storm hosts Speechless: Lessons From the Frontlines of Customer Experience, a technology show with 9 episodes published.
In this episode of Speechless, I dive deep into the fascinating interplay between trust, technology, and the contact center with Justin Robbins, recorded live at CCW in Las Vegas. We explore how customer trust can erode
In this episode of Speechless, I dive deep into the fascinating interplay between trust, technology, and the contact center with Justin Robbins, recorded live at CCW in Las Vegas. We explore how customer trust can erode
In this episode of Speechless, I sit down with Adrian McDermott, CTO of Zendesk, to explore a pivotal question: Is your automation driving escalation in customer service? We delve into the transformation from efficiency-
Explore the gap between advancing technology and actual customer experience. While AI and automation are making interactions faster and more efficient, many organizations are using them to reduce cost - not improve the e
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In this episode of Speechless, Matt sits down with Vikram Modgil from Amazon Connect to break down what end-to-end customer experience really means—and why it’s still so hard to deliver. They explore the gaps in today’s
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In episode 5 of Speechless, host Matthew Storm is joined by CX analyst and industry fixer Stephanie Shaffer for a deep dive into what’s really happening beneath the surface of today’s customer journeys. Together, they “d
Join Matthew and guest Thomas Helfrich, founder of Instantly Relevant and host of Cut the Tie, as they dive into the CX of modern outreach. Discover why customers tune out cold DMs, how authenticity creates trust, and wh
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In this episode of Speechless, I dive deep into the art of listening with Roger Lee, a veteran in the customer experience realm. Together, we explore why one call doesn’t make a trend and how critical it is to identify u
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What makes someone drive past a dozen other options to return to the same business for nearly a decade? In this episode of Speechless: Lessons from the Frontlines of Customer Experience, host Matthew Storm sits down with
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Your customers are always talking—but are you truly listening? In this kickoff episode, Matthew Storm and AWS’s Lisa Fairbanks dive into how modern CX teams capture and act on customer signals. From legacy tools to AI-po
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Speechless: Lessons From the Frontlines of Customer Experience is hosted by Matthew Storm. The show is categorised under technology (business) and has published 9 episodes.
Speechless: Lessons From the Frontlines of Customer Experience has published 9 episodes.
Speechless: Lessons From the Frontlines of Customer Experience regularly covers technology, business. It sits in the technology category, with a business focus.
Speechless: Lessons From the Frontlines of Customer Experience is accessible for guests with genuine technology expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Speechless: Lessons From the Frontlines of Customer Experience hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Speechless: Lessons From the Frontlines of Customer Experience average 30 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Speechless: Lessons From the Frontlines of Customer Experience's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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