
Episode #29
Inside Lumen's live build of an AI-ready workforce | Sarah Bernstein, Lumen Technologies
In this episode, Siobhan Savage sits down with Sarah Bernstein, VP of Organizational Transformation and Capability Development at Lumen Technologies, fresh off a live workshop where Reejig, Microsoft, and Lumen's team spent a full day redesigning real workflows together. Lumen is going through multiple transformations at once: shifting from a traditional telco to a digital network service provider, while simultaneously reimagining how its people and AI agents work side by side. Sarah leads that effort, spanning workforce strategy, learning and development, and the operating rhythms that turn AI ambition into results people can actually feel. This conversation goes beyond the keynote version of AI transformation. Sarah and Siobhan get into what it actually looked like in the room: mapping tasks down to the subtask level, deciding what stays human and what gets handed to an agent, and the moment a shipped bug revealed that nobody on the team could read the code anymore because AI had written it. They also unpack why entry-level roles need to be redesigned rather than eliminated, and what a real AI work design team looks like once you move past borrowed expertise and start building the capability in-house. In this episode, you'll learn: What it looks like inside a live workshop redesigning work with AI Why understanding work at the subtask level matters more than a high level task list The four steps Lumen uses to redesign an operating model for AI Why just-in-time learning has to replace one-time prompt training What happens when AI-written code creates bugs nobody can find How AI can be used to fast-track early career development instead of cutting it What competencies and roles make up a real AI work design team Sarah Bernstein is the Vice President of Organizational Transformation and Capability Development at Lumen Technologies, where she leads enterprise-wide efforts spanning AI workforce transformation, leadership development, and learning strategy as the company evolves into an AI-enabled digital network service provider. More from Reejig Access our Workforce Reinvention Blueprint Explore the Work Architect Academy Run an AI Impact Analysis Book a demo Browse all upcoming Reejig Events Connect With Us Follow Reejig: LinkedIn Follow Siobhan Savage: Instagram | TikTok | LinkedIn






