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Hosted by BrainStorm · 🇺🇸 US · EN-US · 145 episodes
Established thought leaders with verified media credentials.
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
BrainStorm hosts SaaS Therapy, a business show with 145 episodes published.
Summary In this episode, Lang Barth shares insights on how to effectively engage with customers, gather valuable feedback, and build trust to improve product and customer success strategies. Discover practical tips on st
Summary In this episode, Ali Hartman shares insights on change management principles, their application in personal and professional life, and strategies for driving successful organizational change, especially in the co
Summary In this episode, Yvonne Stefanovski shares insights on the evolving role of customer success, the impact of AI, and how organizations can leverage cross-functional teams and partnerships to enhance customer exper
Summary In this episode, Clea Mahoney shares her journey into customer education, strategies for engaging diverse audiences, and how to measure success in training programs. Discover practical insights on creating releva
Summary In this episode, Todd Kirk and Casey Churjillo explore the latest developments in AI and SaaS, focusing on Microsoft's strategic moves with their Frontier initiative and lessons from historical marketing analogie
Summary In this episode, Todd discusses the evolving landscape of customer success, the importance of problem finding over problem solving, and how to better identify unrecognized customer problems to improve retention a
Summary In this episode, Jeff Batt shares insights on vibe coding, AI integration in learning, and how to adapt instructional design in the evolving digital landscape. Discover practical steps to start experimenting with
Summary In this engaging conversation, Todd Kirk and Casey Trujillo interview Victor Ivarsson, VP of IT and Telco at Planhat, exploring innovative approaches to SaaS pricing, customer success, and organizational alignmen
Summary This episode explores data-driven insights into effective customer education strategies in SaaS, emphasizing personalized, proactive learning methods over traditional instructor-led training. Todd Kirk and Casey
Summary In this engaging conversation, experts Brent and Mike, Co-hosts of LIVE with Brent & Mike explore the nuances of learning and development, customer education, and how organizations can foster effective learning c
Summary In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview Glenn Fleischman, CRO of AYTM, to explore the impact of AI on business, insights, and strategy. They discuss how companies can effectively i
Summary Join Todd Kirk, Casey Trujillo, and guest Talya Reynolds as they explore the future of learning, AI, and the societal impacts of technological change. This episode offers insights into how AI can transform educat
Summary Join Todd Kirk and Julie Dirksen as they explore the science of behavior change, effective communication, and how to connect with your audience's immediate needs. Discover practical strategies to simplify message
Summary In this insightful episode, Ashley Moore shares her extensive experience in change management, digital transformation, and employee experience. She discusses effective strategies for driving change, creating psyc
Summary: In this episode of SaaS Therapy, Todd Kirk hosts Chandler Milne from Brainstorm to discuss the science of learning experience design, change management, and how to effectively drive organizational transformation
Summary: Justin Watt, CEO of Switchboard, shares insights on AI adoption, change management, and how SaaS companies can stay relevant in the rapidly evolving AI landscape. Learn practical strategies for understanding cus
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview John Wade, principal of Brainstorm, to explore the human side of AI adoption, the evolution of learning models, and practical strategies for integra
Casey explores how hard customer education is for the customer’s point of contact. Using one SaaS example, he shows how private portals, automated communications, adaptive learning, and reporting can save time, scale tra
In this special podcast episode, Courtney Sembler explores how to modernize customer education without rebuilding from scratch. It highlights shifting learner expectations, the growing gap between traditional training an
Customer onboarding is evolving from a checklist into a value-driven growth engine. Donna Weber explains why delivering meaningful customer outcomes—not just completing onboarding steps—is critical for retention, expansi
Todd Kirk
Associate Vice-President of Solution Advisory · BrainStorm Inc.
1 appearance on this show
Mike Simmons
Founder, leadership coach, and sales strategist · Astronomers 4 Equity
1 appearance on this show
Julie Dirksen
author, international speaker and facilitator
1 appearance on this show
Ashley Moore
Game Changer: Empowering Women of Color in Pro Sports Merch · Let's Thrive Postpartum
1 appearance on this show
Donna Weber
Customer Onboarding Expert
1 appearance on this show
Glenn Fleischman
AYTM
1 appearance on this show
Talya Reynolds
ClearCo
1 appearance on this show
Chandler Milne
Brainstorm
1 appearance on this show
Justin Watt
Switchboard
1 appearance on this show
John Wade
BrainStorm
1 appearance on this show
Kat Breeggemann
Katalyst CX
1 appearance on this show
Nicolette Stepakoff
Eliza
1 appearance on this show
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SaaS Therapy is hosted by BrainStorm. The show is categorised under business and has published 145 episodes.
SaaS Therapy has published 145 episodes.
SaaS Therapy regularly covers business. It sits in the business category.
SaaS Therapy is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
SaaS Therapy hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of SaaS Therapy average 39 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates SaaS Therapy's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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