Hosted by BrainStorm · 🇺🇸 US · EN-US · 139 episodes
Established thought leaders with verified media credentials.
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.
BrainStorm hosts SaaS Therapy, a business show with 139 episodes published.
Summary In this episode, Jeff Batt shares insights on vibe coding, AI integration in learning, and how to adapt instructional design in the evolving digital landscape. Discover practical steps to start experimenting with
Summary In this engaging conversation, Todd Kirk and Casey Trujillo interview Victor Ivarsson, VP of IT and Telco at Planhat, exploring innovative approaches to SaaS pricing, customer success, and organizational alignmen
Summary This episode explores data-driven insights into effective customer education strategies in SaaS, emphasizing personalized, proactive learning methods over traditional instructor-led training. Todd Kirk and Casey
Summary In this engaging conversation, experts Brent and Mike, Co-hosts of LIVE with Brent & Mike explore the nuances of learning and development, customer education, and how organizations can foster effective learning c
Summary In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview Glenn Fleischman, CRO of AYTM, to explore the impact of AI on business, insights, and strategy. They discuss how companies can effectively i
Summary Join Todd Kirk, Casey Trujillo, and guest Talya Reynolds as they explore the future of learning, AI, and the societal impacts of technological change. This episode offers insights into how AI can transform educat
Summary Join Todd Kirk and Julie Dirksen as they explore the science of behavior change, effective communication, and how to connect with your audience's immediate needs. Discover practical strategies to simplify message
Summary In this insightful episode, Ashley Moore shares her extensive experience in change management, digital transformation, and employee experience. She discusses effective strategies for driving change, creating psyc
Summary: In this episode of SaaS Therapy, Todd Kirk hosts Chandler Milne from Brainstorm to discuss the science of learning experience design, change management, and how to effectively drive organizational transformation
Summary: Justin Watt, CEO of Switchboard, shares insights on AI adoption, change management, and how SaaS companies can stay relevant in the rapidly evolving AI landscape. Learn practical strategies for understanding cus
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview John Wade, principal of Brainstorm, to explore the human side of AI adoption, the evolution of learning models, and practical strategies for integra
Casey explores how hard customer education is for the customer’s point of contact. Using one SaaS example, he shows how private portals, automated communications, adaptive learning, and reporting can save time, scale tra
In this special podcast episode, Courtney Sembler explores how to modernize customer education without rebuilding from scratch. It highlights shifting learner expectations, the growing gap between traditional training an
Customer onboarding is evolving from a checklist into a value-driven growth engine. Donna Weber explains why delivering meaningful customer outcomes—not just completing onboarding steps—is critical for retention, expansi
In this episode of SaaS Therapy, Todd and Casey challenge the myth that customer education should be judged by whether it reduces support tickets. Instead, they argue that strong training should reduce basic, repetitive
In this episode of SaaS Therapy, Todd and Casey interview Kat Breeggemann, founder of Katalyst CX, to debunk myths about digital customer success. They explore how digital CS strategies can be effectively applied across
In this episode of SaaS Therapy, Todd and Casey are joined by Nicolette Stepakoff, VP of Change and Enablement at Eliza. They discuss the critical role of change management in the adoption of AI technologies within organ
In this episode of SaaS Therapy, hosts Todd and Casey engage with Amy Konary, a thought leader in the SaaS industry. They explore Amy's journey from traditional software licensing to the innovative world of SaaS, discuss
In this episode of SaaS Therapy, Todd and Casey welcome back Courtney Sembler, who shares her journey from HubSpot to AlignCX. The conversation delves into the importance of customer education in SaaS organizations, sett
In this episode of SaaS Therapy, Todd and Casey chat with Kelly McNamee, Director of Customer Learning at Point Click Care, to explore the Six Sigma framework and its application in customer education. They discuss how S
Todd Kirk
Associate Vice-President of Solution Advisory · BrainStorm Inc.
1 appearance on this show
Mike Simmons
Founder, leadership coach, and sales strategist · Astronomers 4 Equity
1 appearance on this show
Julie Dirksen
author, international speaker and facilitator
1 appearance on this show
Ashley Moore
Game Changer: Empowering Women of Color in Pro Sports Merch · Let's Thrive Postpartum
1 appearance on this show
Donna Weber
Customer Onboarding Expert
1 appearance on this show
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SaaS Therapy is hosted by BrainStorm. The show is categorised under business and has published 139 episodes.
SaaS Therapy has published 139 episodes.
SaaS Therapy regularly covers business. It sits in the business category.
SaaS Therapy is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
SaaS Therapy hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of SaaS Therapy average 42 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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