Episode #78
78. Why you're not retaining your clients (w/Brittany Hagamenn)
If your clients aren't rebooking, the answer probably isn't your pricing, your location, or the economy. In this conversation with business coach Brittany, we get into the real reasons client retention breaks down in spa businesses and what to do about it. We talk about why the person doing the most talking usually thinks the appointment went the best, why not asking a client to rebook is like ending a coffee date without saying "we should do this again," and how your energy in the treatment room is felt by clients even when you think you're hiding it. This episode is honest, a little uncomfortable, and exactly what spa owners and estheticians need to hear if they're ready to look inward and actually fix the retention problem once and for all. Your clients want to feel like the most important person in the room. This episode shows you how to make sure they do. Ready to transform your business and get the support you need? Join the free masterclass www.Amandaluisaconsulting.com
