
Revenue Diaries
The Guy Who Dropped Coffee From His Ceiling on a Zoom Call with James Miller | Carrying Fire
What happens when a radio host, church historian, and enablement leader walk into a Zoom room with a pulley system delivering his coffee from the ceiling? You get James Miller , Senior Manager of Agent Enablement at Zillow and one of the most genuinely curious people Kyle has ever put a mic in front of. James makes the case that your competitive advantage in the AI era isn't your tech stack or your productivity tools. It's the breadth of what you've let into your brain. The inputs. The weird books. The DnD sessions that didn't work out. He also has some things to say about what AI can and can't do, and why the humans who are most replaceable are the ones who only consume what their job title tells them to.This episode is part of the Carrying Fire series, where I sit down with leaders and innovators to explore how they use continuous learning to navigate massive change and come out stronger on the other side. Jump into the action: (00:00) Intro (00:38) Meet James Miller and the AI magic show explanation (04:21) Why communication theory is the ultimate degree (08:14) What tools cost us when we stop thinking (11:26) Deletion and a historical perspective on fear (12:33) Why reading without interruption is the new gym (14:25) What it actually means to be a polymath (18:36) The pulley system, the Lumiere Brothers, and remote stagecraft (23:26) Taste as the last human advantage AI can’t replicate (26:36) Change is constant, make peace with being included in it (31:54) Freeing your team from the work they hate (36:13) Advice to church-history Jimmy from today’s Jimmy (39:25) The summer camp fun department Connect with Kyle Lacy: https://www.linkedin.com/in/kylelacy/ Subscribe to Revenue Diaries: https://www.therevenuediaries.com/subscribe Find James Miller on LinkedIn: https://www.linkedin.com/in/j4messmiller/ Check out Zillow: https://www.zillow.com/ Produced in partnership with Share Your Genius: https://shareyourgenius.com/




