Oct 28, 202634 min
What if your store is turning away loyal customers without realizing it? Accessibility isn't just a social responsibility — it can directly impact customer loyalty, spending and retail revenue. In this episode of Retail...
About this Podcast:
Learn from the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg, Retail Disrupted® is a weekly podcast exploring the biggest trends in retail, e-commerce, and consumer behavior. Join us as we dive into the future of shopping — from AI-powered experiences and omnichannel strategy to reimagined stores, sustainability, social commerce, and more. We explore how technology is reshaping retail, how shopping habits will evolve in the future, and what brands need to do to stay relevant in this digital era. Each episode offers practical insights, sharp analysis, and big-picture thinking to help you navigate the evolving retail sector with confidence. Based in London, designed for a global audience.
Pitch Analysis
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Contact path
Verified email
Booking probability
35%
Guest openness
Selective
80/100
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What is Retail Disrupted about?
Learn from the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg, Retail Disrupted® is a weekly podcast exploring the biggest trends in retail, e-commerce, and consumer behavior. Join us as we dive into the future of shopping, from AI-powered experiences and omnichannel strategy to reimagined stores, sustainability, social commerce, and more.
What has Retail Disrupted covered recently?
Recent episodes include "What Every Retailer Should Know About Accessible Shopping | Mark Webb" (28 October 2026, 34 minutes), "Inside Manhattan Exchange: Supply Chains Get an AI Upgrade" (22 October 2026, 17 minutes), and "Why Your Store is a Marketing Channel | Jack Stratten" (15 October 2026, 19 minutes).
How often does Retail Disrupted publish?
Retail Disrupted publishes roughly weekly, with episodes averaging 22 minutes.
How hard is it to get booked on Retail Disrupted?
Booking probability for Retail Disrupted is 35%, and the host is rated Selective on guests. Retail Disrupted requires a Pod Score of 80 or higher. Retail Disrupted's contact route on record: verified email.
Who should pitch Retail Disrupted?
The strongest fits for Retail Disrupted are Pet, Art & Other Specialty Retail. Retail Disrupted has a business audience and around 330 subscribers on YouTube.
About the host
Retail Disrupted is a business podcast.
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Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Oct 22, 202617 minAI deployed into fragmentation does not create intelligence; it amplifies complexity. Recorded at Manhattan Exchange in Milan, this episode features regular guest Ben Sillitoe to break down what retail leaders shared on...
Oct 15, 202619 minYour store is no longer just a place for transactions – it's your best marketing channel. Jack Stratten, Director of Insider Trends, sits down with Natalie Berg to explore how to repurpose stores for a digital era. Jack...
Oct 6, 202635 minThe Body Shop is in transformation mode. Two years after its rescue from administration, the globally renowned ethical beauty business is moving from stabilization to its next phase of growth under Mike Jatania...
Sep 25, 202610 minA £40 TikTok Shop order turned into £10,000 a week in wholesale. Manny Malik from Malik Butchers joins Natalie Berg on Retail Disrupted to share how a third-generation halal butcher from Wolverhampton became one of the...
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Sep 22, 20267 minLive every day for 18 months: how Cheeky Wipes turns awkward questions into sales on TikTok. In this mini episode, Helen Rankin, founder of Cheeky Wipes and Cheeky Pants, shares how daily TikTok Lives build community...
Episode #144
How TikTok Drives People Back to Shops
Sep 17, 202620 minTikTok is sending shoppers back to stores, not away from them. Hosted by retail analyst Natalie Berg, this episode features Paul Mears, Group Vertical Director of Retail and E-Commerce at TikTok, on why discovery on...
Sep 10, 202616 minHow does Kraft Heinz decide what shoppers actually want next — from a viral vodka pasta to zero sugar, zero salt ketchup? Karen Owen, Chief Growth Officer, Europe & Pacific Developed Markets, at Kraft Heinz, joins...
Sep 1, 202617 min70% of whiskey shoppers in Germany start on Amazon — even if they don't buy there. It's a powerful reminder that digital commerce is about more than the transaction; it's about discovery, inspiration and brand-building...
Jul 30, 202618 minAI is a bigger wave of disruption than e-commerce or mobile because it isn't just changing how consumers behave; it's fundamentally changing how businesses operate. Romain Roulleau, Group Digital & E-Commerce Director...
Jul 28, 202632 minYour brand believes it's trusted. Your customers disagree. Dr Amna Khan is a renowned retail and consumer behaviour expert with a PhD in trust development from Alliance Manchester Business School. She's observed the...
Episode #139
Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
Jul 24, 202635 minModern retail is globally efficient but emotionally bankrupt. Marc-Antoine Barrois, founder of the luxury fragrance house MARC-ANTOINE BARROIS, and architect Antoine Bouillot join Natalie Berg to discuss their shared...
Episode #138
California Pizza Kitchen's Rick Rosenfield on Innovation, Reinvention & the CPK Comeback
Jul 20, 202630 minIn 1985, two federal prosecutors walked away from their careers to bet their homes on a pizza restaurant in a Beverly Hills "graveyard site". They wound up inventing an entirely new dining category. Rick Rosenfield...
Jul 15, 202629 minThe UK's third biggest fashion retailer doesn't own a single store, design a single garment, or hold a single unit of inventory. Natalie Berg sits down with Olivia May, Partner at OC&C Strategy Consultants, to deliver...
Episode #136
Online Grocery Is a Decathlon — Ocado's European President on Making E-Commerce Profitable
Jul 9, 202622 minGregor Ulitzka (President, Europe at Ocado Group) makes the case that online grocery isn't a sprint — it's a decathlon. The path to profitability requires retailers to master logistics, availability, pricing, last-mile...
Jul 6, 202614 minMost DTC brands struggle to make the leap from online-only to physical retail. Vuori didn't just make the transition - they're now scaling stores across 30 global markets. Recorded live at Shoptalk Europe, Global...
Jul 2, 202622 minA third of shoppers now expect grocery delivery within two hours. That's a huge shift in customer expectations – and one that Wolt is well placed to meet. The Helsinki-based delivery platform (owned by DoorDash / sister...
Jun 29, 202638 minWhat happens if customers never reach the checkout page at all? Justin Benson, CEO of Spreedly — the payment orchestration platform trusted by BMW, The New York Times, HBOMax, Getty, Warner, and Il Makiage — joins...
Jun 24, 202616 minInstacart's average basket is $110 - the highest in quick commerce. In this episode, Natalie Berg sits down with Ryan Hamburger, Chief Commercial Officer of Instacart, at Shoptalk Europe to unpack how the company is...
Jun 16, 202618 minAt Shoptalk Europe in Barcelona, Miya Knights — Retail Technology publisher and 3x retail author — cut straight through the AI hype with a blunt diagnosis: if you don't know your business and your customers, you're...
Recent guests
Recent guests on Retail Disrupted. Study who booked and why before you pitch.
M
Manny Malik
Malik Butchers
K
Karen Owen
Kraft Heinz
D
Danson Huang
Diageo
M
Marc-Antoine Barrois
MARCI-ANTOINE BARROIS
Best industries to pitch Retail Disrupted for
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