Hosted by ZS · 🇺🇸 US · EN-US · 20 episodes
Established thought leaders with verified media credentials.
Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.
ZS hosts Reinventing Customer Experience, a business show with 20 episodes published.
Send us Fan Mail Arun Shastri and Gopi Vikranth welcome Marcos Acosta, general manager of digital transformation at Yamaha Motor Company. Acosta shares how he led the building of a customer data platform and aligned the
Send us Fan Mail Nordstrom is a U.S. luxury department store chain known for its high-end clothing, shoes, accessories and exceptional customer service. Arun Shastri and Gopi Vikranth discuss customer engagement, omnicha
Send us Fan Mail Schneider is best known as a leading provider of truckload, intermodal and logistics services. Arun Shastri and Gopi Vikranth meet with Shaleen Devgun, the company’s executive vice president and chief in
Send us Fan Mail Lumen Technologies is a global telecommunications company that provides communications, network services, security, cloud solutions and managed services through its extensive fiber optic and copper netwo
Send us Fan Mail Arun Shastri and Gopi Vikranth get a glimpse of the future as presented by Professor Robert Wolcott, author of “Proximity: How Coming Breakthroughs in Just-in-Time Transform Business, Society, and Daily
Send us Fan Mail Furniture retailer Wayfair is known for creating market-leading experiences. Arun Shastri and Gopi Vikranth talk with Chief Technology Officer Fiona Tan about how Wayfair is integrating AI to personalize
Send us Fan Mail On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt. A published author on modern
Send us Fan Mail Raghu has been a professor of marketing at the Wharton School at the University of Pennsylvania for more than 17 years. His teaching interests fall into two domains primarily; pricing and social influenc
Send us Fan Mail We are thrilled to have Jenny Wolski, SVP, Omnichannel Experience at Petco, join us in this episode. At Petco, Jenny leads enterprisewide programs targeted at evolving retail strategy and operations, str
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with guest speaker Lucy Werner, SVP, Commercial at Rosewood Hotel Group. Lucy shares ho
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with guest speaker Veetika Joshi Deoras, VP of Brands, Marketing and Data at Indian Hot
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Brandon Purcell a VP, principal analyst at Forrester, about the evolution of the c
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Harit Talwar, former chairman of consumer business (Marcus) and partner at Goldman
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Meenakshi Nagarajan, SVP, recurring revenue and loyalty at Panera. Listen as they
Send us Fan Mail On the inaugural episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Suresh Kumar, global chief technology officer and ch
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Michelle Brown, vice president of digital products and analytic
Send us Fan Mail On this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Sarah Searls, chief customer officer for Choice Hotels Internat
Send us Fan Mail On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Murli Buluswar, head of analytics, U.S. consumer bank, for Ci
Send us Fan Mail On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Daniel Shlossman, senior vice president of digital and growth
Send us Fan Mail On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Pradeep Chintagunta, Joseph T. and Bernice S. Lewis distingui
Jason Morris
award-winning indie filmmaker · Chelsea School District
1 appearance on this show
Lucy Werner
award-winning PR expert, author of "Hype Yourself," founder of a paid newsletter · Rosewood Hotel Group
1 appearance on this show
Marcos Acosta
Yamaha
1 appearance on this show
Ryan Asdourian
Lumen Technologies
1 appearance on this show
Sponsor detection runs nightly. Check back soon.
No public pitch examples yet for this show.
Generate your own personalised pitchBased on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:
Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.
Shows with the most semantically similar episode content. Pitch one, pitch all; producers cluster.
Reinventing Customer Experience has a verified contact on file. Create a free PitchCentric account to access it and generate a personalised pitch in seconds. Research at least 3 recent episodes first and lead with a specific angle that serves their business audience.
Reinventing Customer Experience is hosted by ZS. The show is categorised under business and has published 20 episodes.
Reinventing Customer Experience has published 20 episodes.
Reinventing Customer Experience regularly covers business. It sits in the business category.
Reinventing Customer Experience is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
Reinventing Customer Experience hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Reinventing Customer Experience average 34 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates Reinventing Customer Experience's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
Methodology. Booking Probability™ blends Listen Score, 30-day Virality, open-to-guests detection, and Apple ratings. Data refreshed every 60 minutes. Listen Score and Booking Probability are calculated by PitchCentric. Last enriched 11 days ago.
