
Ramblings of B x C
EP. 02 – Should Engineers Talk Directly to Customers?
<p>Should engineers talk directly to customers — or should the product team act as the bridge between customers and engineering?</p><p><br></p><p>Bosun and Chinedu both begin this episode saying engineers should have direct customer exposure, but quickly discover they mean very different things by it.</p><p><br></p><p>They explore what gets lost when customer problems are translated through product teams, why customer context can improve engineering judgement, the danger of treating customer requests as specifications, and the cost of pulling engineers out of focus time for more meetings.</p><p><br></p><p>Th...

