Hosted by TELUS Digital · 🇺🇸 US · EN · 41 episodes
Established thought leaders with verified media credentials.
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
TELUS Digital hosts Questions for now - Compelling perspectives on digital CX, a technology show with 41 episodes published.
On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing. The Enterprise CX AI: 2026 Global Survey , conducted by Ryan Strategic Advisory and
On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect. Testing AI before launch is standard practice.
On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity. Most brands have implemented AI in their customer experience operati
On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale. Generative AI and voice simulation technology are fundame
On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue. A new IDC study, sponsored by TELUS Digital, reveals a striking imbalance between the percen
On this episode, we explore the critical connection between sales and customer experience teams — and why a misalignment might be costing you customers, revenue and brand reputation. When sales sets expectations that CX
On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers. Your contact center agents handle hundreds of customer interactions every week, from routine questions to c
On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026. We've compiled
On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touch” approach puts your CX at risk. The era of voluntary AI oversight is ove
On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals. The difference between vendors who survive consolidation and those who don't isn'
On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty. Most B2B and B2C businesses assume that satisfied customers will stay. But research shows that 20 t
On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences. AI is everywhere in today’s customer experiences, from chatbots handlin
We’re bringing you a recent release of AI Unraveled, a podcast exploring groundbreaking research, innovative applications and emerging technologies that are pushing the boundaries of AI. On the episode “The Future of AI
On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives. As customer expectations increase and
We’re bringing you a recent release of What The Fraud?, a podcast from our partners at Sumsub, a global leader in identity verification, compliance and fraud prevention. On the episode, "The Business of Trust: Making Sec
On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth. CX leaders face several competing pressures: budget constraints, the need to
On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point a
On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is shaping CX leaders' priorities in 2025. Fraudulent activity, cyber attacks, d
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage. With the advent of fintech and crypto p
On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less. As brands scale, creating personalized c
Ken Hughes
global consumer behaviorist and King of Customer Experience
1 appearance on this show
Diane Magers
Founder and Chief Experience Officer at Experience Catalysts · Experience Catalysts
2 appearances on this show
Jeff Brown
longtime friend and Philadelphia business leader · Read to Lead Podcast
1 appearance on this show
Joey Coleman
two-time Wall Street Journal bestselling author and expert in experience design and retention strategy · Design Symphony
1 appearance on this show
Adrian Swinscoe
author of Punk CX and Punk XL, customer experience advisor and workshop facilitator
1 appearance on this show
Peter Ryan
host of the Ryan Research Podcast · Ryan Strategic Advisory
1 appearance on this show
Amanda Wick
Founder and CEO of the Association for Women in Cryptocurrency · Association for Women in Cryptocurrency
1 appearance on this show
David Wachs
founder and CEO · Handwrytten
1 appearance on this show
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Questions for now - Compelling perspectives on digital CX is hosted by TELUS Digital. The show is categorised under technology (business) and has published 41 episodes.
Questions for now - Compelling perspectives on digital CX has published 41 episodes.
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