
Support, 1H 2025
While we were building AI features into the software with Product Detail Supercharger, we were also training our own AI to help handle your software questions! Try it out in uLearn today or directly in your Point of Rent

Hosted by Point of Rental Software · 🇺🇸 US · EN · 28 episodes
Established thought leaders with verified media credentials.
Point of Rental's Product Managers visit the studio - remotely or in-person - every quarter to talk about software updates, what's on the roadmap, and to let you know a little bit about the people behind the software.
Point of Rental Software hosts Quarter Notes, a technology show with 28 episodes published.

While we were building AI features into the software with Product Detail Supercharger, we were also training our own AI to help handle your software questions! Try it out in uLearn today or directly in your Point of Rent

What's new in support over the past quarter? VP of Global Support Services Brooke Ryan tells us about what's going on behind the scenes with your software support. We talk about advancements in support over the last year

How is the Learning & Development team working to help to ensure users are getting documentation and support they need to use Point of Rental software effectively? Bianca Nieto, our L&D Manager, talks through recent upda

What's new with Syrinx 365? Join product manager Matt Foster with the highlights from late 2024, including many new ways to organise and view your data more efficiently.

What has the Elite team been cooking up over the final quarter of 2024? What's on the stove for early 2025? We talked with Product Manager John Wooten to get the details on new tools and how they'll benefit Elite users a

Join Brooke and Brian at the International Conference 24 (IC24) as they delve into the major highlights and achievements in the customer support world during Q3 2024. (00:25) - Q3 2024 Support Team Restructuring (01:16)

Instead of a regular Quarter Notes update, this quarter you'll get a sneak peek at one of our sessions from #IC24; our product roadmap for the next year. James Morley, Point of Rental's SVP of Product Management, covers

What's up in Point of Rental support? Global Director of Customer Support Brooke Ryan checks in and lets us know about new management in Support in the US and UK, direct interactions with customers, and the ongoing train

We missed out on recording for Q1! This Syrinx Quarter Notes session covers the top Syrinx developments from the entire first half of 2024 - primarily the release of the newest version of Syrinx - Syrinx 365! Learn more

What's new with Essentials in Q2? Product Manager John Wooten tells us about new eSign capabilities to handle multiple renters, enhanced reporting features, and the ability to create a membership program with various tie

Learning & Development's Bianca Nieto shares advancements in Point of Rental's L&D team over the past few months! Learn about our new team member, expanded documentation access for support teams, and the expansion of Poi

Product Manager John Wooten keeps you up-to-date on the biggest features we implemented in Elite in Q2 2024, like the Record360 integration and the addition of QuikLink and Ready Tag. He also previews what's on deck for

What's new in Essentials this quarter? The big news is the improved web storefront that's resulted in lower cart abandonment, higher conversions, and more money for Essentials users that are taking online orders. Product

Big things are happening with Elite! In Q1 we added lots of availability functionality, designed to make it easier for you to see what you have available (and when) in fewer screens. We also added availability delay cont

Global Director of Support Brooke Ryan goes through the improvements and enhancements being made in Point of Rental's support team to ensure Point of Rental users are getting the best possible customer service. Q1 includ

Keep up with what's happening at Point of Rental - in the software and organization-wide - by hitting SUBSCRIBE. Follow us on LinkedIn: https://www.linkedin.com/company/point-of-rental-software/ Facebook: https://www.fac

Keep yourself in the know with Point of Rental by subscribing to Quarter Notes, either here on YouTube or on whatever podcast platform you use! In the meantime, we'll add Support and L&D notes to keep you updated on what

Hey everyone! We're revising our Quarter Notes publishing schedule to align better with our quarterly emails. We'll also be changing the format a bit to include all the mobile and ecommerce information in the updates for

Subscribe to keep updated on what's happening with Point of Rental's software - now and in the near future! Point of Rental's product manager for Essentials, Brad Bell, recaps Q2 2023 developments and lets us know what's

Subscribe to keep updated on what's happening with Point of Rental's software - now and in the near future! Point of Rental's product manager for our mobile products, Martin Baugh, recaps Q2 2023 developments and lets us
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