PM Collective - The ART of Property Management

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au

PM Collective - The ART of Property Management is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80.

Unknown Host hosts PM Collective - The ART of Property Management, a business show with 0 episodes published.

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  PM Collective - The ART of Property Management

  Property Management Success Gets Easier When You Stop Gatekeeping

  Oct 4, 202626 min

  Send us Fan Mail We sit down with Jodie Hingst to unpack why property management communities share so openly and how the right conversations can shortcut years of trial and error. We get practical about cash flow, software decisions, and what stays uniquely human as AI takes on more admin work. • coffee catch ups as a low-pressure way to build trust and earn referrals • why property managers share what works instead of gatekeeping • the rescuer mindset and how it shows up at work and at home • using peer recommendations to shortcut vendor and platform decisions • CRM selection as a major cost decision for small agencies • why switching signing tools is easier than switching CRMs • cash flow forecasting, buffers, and the reality of building to 50 properties • separating wage, profit, and expenses to improve financial literacy • the 50-property crossroads: lifestyle business or hiring support • VAs, automation, and AI handling admin so owners focus on relationships and inspections This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach

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  PM Collective - The ART of Property Management

  How To Manage A Multi-Generational Team Without Losing Your Mind - WEBINAR REPLAY 2024

  Sep 27, 202641 min

  Send us Fan Mail We talk through what it really takes to lead a multi-generational workplace without stereotyping people or treating every difference as a problem. We share practical ways to manage retention expectations, communication preferences, remote work boundaries, and inclusive team traditions while keeping standards high. • why “retention at all costs” can be the wrong target • how younger career pathways, travel plans and job moves change leadership expectations • misconceptions about tech ability and why older workers can be early adopters • why seniority does not automatically equal leadership credibility • handling resistance to new processes by asking why and building capability • using hybrid communication so outcomes stay consistent across different work styles • phone calls vs texts and setting escalation rules that protect client service • leveraging generational differences to better serve a multi-generational client base • remote work tips around role clarity, delegation and intentional connection • making Christmas parties inclusive with optional events and recognition moments This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management

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  PM Collective - The ART of Property Management

  How An Inspection Business Runs Smoothly Behind The Scenes

  Sep 20, 202635 min

  Send us Fan Mail Most people think “operations” means calendars, checklists, and a few spreadsheets. The truth is messier and more human. This week Marisa Reeves, operations Manager at SOCO Realty & PM Collective is joined by Fowzia from Property Assist Inspections, and we get honest about what it takes to run the day-to-day of a growing inspection business while keeping clients happy and a team supported. We talk through Fowzia’s path from residential real estate sales and property development into Property Assist operations, and what surprised her most: being trusted to make decisions without layers of approvals. From there, we go practical on systems and process. Fowzia explains how Property Assist is structured across in-office staff, on-road inspectors, and an offshore team, and why communication is the make-or-break skill when agencies outsource property inspections. If you manage inspections, lead a PM team, or want a clearer picture of what an operations manager actually does, you’ll leave with practical ideas and a better framework for building a calmer, smarter business. Subscribe, share this with a colleague, and leave a review so more property managers can find the show. This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management

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  PM Collective - The ART of Property Management

  You Can Automate Admin Without Losing Human Service

  Sep 13, 202649 min

  Send us Fan Mail We catch up with Brittany Trefort in Perth and get honest about what is actually changing property management right now: capacity, tech, and the way we design work. We unpack offshoring and work-from-home without the guilt, then get practical on PropertyMe task automation and everyday AI that saves hours without killing service. • paperless workflows versus old school habits and why both still exist • offshoring and outsourcing as a business model choice rather than a moral failing • keeping owner communication with the property manager while delegating repeatable admin • work-from-home pros and cons including neurodivergent capacity and culture gaps • clear sick leave boundaries when work is diverted to the team • triennial licensing as career development plus updating compliance and risk systems • new build management timelines including PCI support and builder warranty tracking • defects captured through routine inspections and automated prep before the 12-month defect inspection • automating lawns and gardens support with staged check-ins after move-in • head of department ownership of automation with feedback loops from the team • AI tools like Claude and ChatGPT for drafts, spreadsheets, and utility splits • how solo PMs can start with templates, checklists, and community groups for support • using automation to let juniors and admins deliver consistent, confident service This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au

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  PM Collective - The ART of Property Management

  Your Numbers Tell You What To Fix Next

  Sep 6, 202651 min

  Send us Fan Mail We sit down with Chris Mercer to get brutally clear on what real estate agency numbers actually reveal and why benchmarking beats gut feel every time. We dig into rent roll strategy, acquisition reality, and the productivity standards that separate busy teams from profitable ones. • Chris’s background and why he focuses on the business of real estate • How a standard profit model makes benchmarking fair and actionable • What a rent roll should predict about future sales volume • Why some agencies manage well but miss listings and market share • Profitability vs valuation in property management and how banks are changing the rules • Acquisition myths, debt sanity, and why payback often takes longer than planned • The scoreboard mindset: numbers reflect actions, not wishes • Property management productivity as properties per total staff count • Why software alone hasn’t lifted portfolios per head and how utilisation matters • Proactive systems that prevent problems and reduce overservicing • Scaling to 2000 managements with churn maths and smarter growth timing If anyone is interested in finding out more, I use it in my business, I love it. So you can reach out to Chris or you can reach out to me and I’ll put you in touch. www.reapdashboard.com.au or chris@thelivegroup.com.au This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au

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