IST Management Services, the US's largest independent privately held IFM. For the past 20 years, the Process Outsourcing industry has changed dramatically. This podcast is about those people affecting that change and to provide a view inside the decisions that are being made to ensure that companies and law firms are receiving the latest and greatest support when outsourcing their office support services.
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Contact path
Verified email
Booking probability
41%
Guest openness
Selective
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Signup to Generate a PitchIST Management Services, the US's largest independent privately held IFM. For the past 20 years, the Process Outsourcing industry has changed dramatically.
Outside-In is hosted by IST Management. The show has published 48 episodes to date.
Recent episodes include "Who Answers the Phone at 2 AM? Redefining the Technology Partner" (12 October 2026, 35 minutes), "Who's Keeping Up So You Don't Have To?" (10 September 2026, 31 minutes), and "Seen and Heard: What True Client Partnership Actually Looks Like" (21 July 2026, 39 minutes).
Outside-In publishes roughly monthly, with episodes averaging 31 minutes across 48 episodes.
Booking probability for Outside-In is 41%, and the host is rated Selective on guests. Outside-In requires a Pod Score of 80 or higher. Outside-In's contact route on record: verified email.
The strongest fits for Outside-In are Call Centers & Business Support. Outside-In has a business audience.
IST Management hosts Outside-In, a business show with 48 episodes published.
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Episode #36
Somewhere along the way, managed technology services forgot about people. As providers chased margin and traded hands between private equity owners, the personalized service clients actually valued became the exception...
Episode #48
Inside the fast-moving world of AI, security, and legal technology. Technology isn't the hard part anymore; it's keeping up with it. In this episode, IST's Jordan McQuown, CIO and CISO, sits down with host Brad Burgess...
Episode #47
How IST turns vendors into partners and lets clients focus on their own work. When the contract is signed, most vendors hand the client off and disappear. R ella Cesarone , Account Executive on IST's litigation support...
Episode #46
When Sidney Lampton Morris, A ssociate A ttorney at Watkins & Eager, received what she thought would be a one-terabyte document production, she had no idea it would grow to six terabytes, span 22 mirror-imaged devices...
Episode #45
Most companies don't think about eDiscovery until they're already in trouble. But according to 30-year industry veteran and Managing Vice President Ed Fiducia, the organizations getting crushed by discovery costs aren't...
Episode #45
Ep. 45: Dive into eDiscovery and AI in our latest podcast episode featuring IST's Senior eDiscovery Project Manager/Sales Engineer Sara Asgur! Listen as Sara shares her journey in the field and the revolutionary ways AI...
Episode #44
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial...
Episode #43
Implementations don't fail because of technology—they fail when people feel unheard, surprised, or overwhelmed. In this episode of Outside In , Brad Mitchell, Implementation Manager at IST, pulls back the curtain on...
Episode #42
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to...
Episode #41
Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the...
Episode #40
Join us on "Outside -IN " as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex...
Episode #39
In this episode of 'Outside- IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting , a necessary shift addressing the industry's significant...
Episode #38
This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and M anaged R eview business, driven by a knack for logic and...
Episode #37
In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST...
Episode #37
eDiscovery is complex, but the right workflow can make all the difference. In this episode of Outside-IN , host Brad Burgess sits down with Greg Caraway , VP of Legal Solutions at IST, to break down how a single-tool...
Episode #36
In this episode of Outside - IN , we dive into the evolution of hospitality in the corporate world and how it's now shaping the broader concept of Workplace Experience . Host Brad Burgess sits down with Maggie...
Episode #35
In this episode of Outside In , we delve into the intricate world of digital forensics with IST's Arthur Schmeiser, National Director of Fore nsics eDiscovery , exploring how their expert team navigates the complexities...
Episode #34
In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand...
Episode #35
In this episode of Outside-IN , we dive into the future of document management with IST Management's Operations Manager, Mark Whitley, who reveals how digital mail solutions are transforming the way businesses handle...
Episode #32
In this episode of Outside-IN, Jay LaFont, Senior National Director of Human Resources, helps us explore how IST is revolutionizing employee training and development to meet the demands of a rapidly changing work...
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