business
Hosted by The CISI · business · EN
Welcome to Operations Unpacked – the podcast that explores operational challenges and opportunities shaping the global financial services industry today. Produced by the Chartered Institute for Securities & Investment (CISI), this series shines a spotlight on the people, systems, and processes that keep business in business. Presented by Victoria Sena, Colin Anderson and other members of the CISI's Operations Forum, each episode unpacks complex operational topics and makes them clear, relevant, and interesting – no matter your role or experience. With insights from across the CISI’s global membership, we bring together special guests from different countries, sectors and specialisms, including investment management, financial advice, global custody, banking, and service providers. Episodes fall into three categories: in the Day in the Life episodes you will hear firsthand from operational professionals about what their role really entails, how they got to where they are, and
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Contact path
Verified email
Booking probability
30%
Guest openness
Selective
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Signup to Generate a PitchWelcome to Operations Unpacked, the podcast that explores operational challenges and opportunities shaping the global financial services industry today. Produced by the Chartered Institute for Securities & Investment (CISI), this series shines a spotlight on the people, systems, and processes that keep business in business.
Operations Unpacked: The CISI is hosted by The CISI. The show has published 17 episodes to date.
Recent episodes include "The Secret Lives of Company Secretaries" (5 May 2026, 68 minutes), "Regulatory Transactions Reporting" (14 April 2026, 65 minutes), and "A Day in the Life - CISI award-winner Samantha Moore on building a career in finance and leadership in Trade Operations" (31 March 2026, 34 minutes).
Operations Unpacked: The CISI publishes roughly every two weeks, with episodes averaging 49 minutes across 17 episodes.
Booking probability for Operations Unpacked: The CISI is 30%, and the host is rated Selective on guests. Operations Unpacked: The CISI requires a Pod Score of 80 or higher. Operations Unpacked: The CISI's contact route on record: verified email.
The strongest fits for Operations Unpacked: The CISI are Investment Banking & Trading and Banking & Credit Unions. Operations Unpacked: The CISI has a business audience.
The CISI hosts Operations Unpacked: The CISI, a business podcast with 17 episodes published.
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Episode #16
In this episode of Operations Unpacked , hosts Victoria Sena and Colin Anderson sit down with Tom Cluett and Gwen Norman from Redwood Co Sec Limited to explore the often-overlooked world of company secretaries. From...
Episode #15
In this episode of Operations Unpacked , hosts Victoria Sena and Alan Burr are joined by Matthew Vincent and Nicholas Bruce to explore the complexities of regulatory transaction reporting. The discussion delves into the...
In this episode of Operations Unpacked , hosts Victoria Sena and Rachel Clark sit down with Samantha Moore from Partner Capital to lead about a Day in the Life in Business Operations. They discuss challenges and...
Episode #13
In this episode of the CISI podcast Operations Unpacked , hosts Victoria Sena and Colin Anderson are joined by Paul Darroch Groden to discuss effective exam preparation. Paul shares practical guidance on how candidates...
In this episode of Operations Unpacked , from the Chartered Institute for Securities & Investment (CISI), industry experts Phil Clements and Stacey Onyido explore the evolving landscape of financial promotions...
In this episode of CISI Operations Unpacked , Andrew Muir unpacks the evolution from ISO 15022 to ISO 20022 and explains why it is central to the digital transformation of financial services. Andrew outlines why ISO...
Episode #10
In this episode of the CISI podcast Operations Unpacked , hosts Victoria Sena and Colin Anderson sit down with Gail Thomson and Shaig Mougal to explore the past, present and future of CASS. Together, they unpack how the...
Episode #9
In this episode of Operations Unpacked, hosts Victoria Sena and Rachel Clark engage with Nathan Young to explore the concept of a ‘Second’. Nathan explains that a Second is not merely a role but a specific type of...
In this episode of Operations Unpacked , hosts Victoria Sena and Rachel Clark sit down with Natasha Mackintosh from bdh Sterling to lead about a Day in the Life in Business Operations. They discuss challenges and...
In this special episode of Operations Unpacked presenter Victoria Sena gives listeners a peek behind the scenes of the CISI Compliance and Operations Conference at Murrayfield Stadium in Edinburgh, Scotland. Victoria...
In this episode of Operations Unpacked , hosts Victoria Sena and Colin Anderson sit down with Paul Darroch Groden to explore what true agility looks like within the fast-moving world of financial services. Drawing on...
In this insightful episode of The CISI’s Operations Unpacked , hosts Victoria Sena and Colin Anderson explore the evolving landscape of hybrid working — a model that has redefined how, where and when we work. Joined by...
Episode #4
In this episode of Operations Unpacked , hosts Victoria Sena and Alan Burr sit down with Tom Gell from ISO Serious to explore the crucial link between data protection and ISO 27001. Together, they discuss what it really...
Episode #3
In this episode of Operations Unpacked , we’re joined by Julia Dreblow , founder of SRI Services and a leading voice in sustainable investment. Julia takes us through the purpose, evolution, and real-world impact of the...
In this episode of Operations Unpacked , hosts Victoria Sena and Alan Burr sit down with Amos Dadzie , Investment Operations Manager at Edentree Investment Management, to explore how operations can play a pivotal role...
In the first full episode of Operations Unpacked , hosts Victoria Sena and Kirit Teli sit down with David Royle , CEO of Tanhill.ai , and Jamie Crossman-Smith , Founder of GATE Systems , for a candid conversation about...
Operations Unpacked: The CISI
In the debut episode of Operations Unpacked , hosts Victoria Sena and Colin Anderson warmly welcome listeners and introduce the show’s mission. They peel back the curtain on operational excellence, sharing what inspired...
Recent guests on Operations Unpacked: The CISI. Study who booked and why before you pitch.
Co Chair 2019 National Young Leaders Program, Fighting Blindness Canada
founder and author of How to be Second, Nathan D. Young Construction Inc
founding partner of Friends and Family Capital, Methodist Rehabilitation Center
Business Strategy Specialist
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