Hosted by Tom Zoebelein · 🇺🇸 US · EN · 10 episodes
Established thought leaders with verified media credentials.
Operational Intelligence is a collision repair podcast built on one simple truth: every body shop does something better than everyone else. Maybe it’s culture. Maybe it’s blueprinting. Maybe it’s customer satisfaction, production flow, or something entirely unique. Whatever that “superpower” is, this show uncovers it — directly from the operators who mastered it. Hosted by Tom Zoebelein , Operational Intelligence dives deep with one shop owner per episode to explore a single defining element of their business. Not trends. Not buzzwords. Not another round-table about the industry. Instead, Tom breaks down the real decisions, experiments, setbacks, and breakthroughs that helped these shops “crack the code” in their area of excellence — so other owners can learn exactly how to do the same. Tom brings 15+ years of experience working with hundreds of collision centers across the country, designing solutions, studying their operations, and helping them thin
Tom Zoebelein hosts Operational Intelligence, a business show with 10 episodes published.
Customer service gets talked about constantly in collision repair, but very few shops actually build operational systems around it. In Episode 10, Tom sits down with Dan Bernier from Morrie Collision to break down what g
Most shops are busy. Very few are profitable. In this episode, James Heward breaks down the system behind high-performing collision shops that consistently outproduce their competition without adding chaos. This isn’t ab
Most collision shops think low car count means they need more marketing. Tom Zoebelein argues that in many cases, that is the wrong diagnosis. In Episode 8, Tom flips the conversation from lead generation to close ratio
Most truck shops are missing required operations and leaving real money on the table. In Episode 7, Dean Hancock explains how to build commercial truck estimates that actually get approved and protect your margins. Dean
nsurance denials aren’t just an estimating problem. They are a safety problem and a consumer problem. And according to Peyton Bell (Bell Auto Body, Oklahoma), the only scalable fix is state legislation that stops carrier
X Games athlete turned high production collision shop owner is not a normal career path, but that is exactly what Ted Culbertson did at Top Gun Auto Body in Helena, Montana. And he brought a leadership philosophy most sh
Coming off a lighter 2025, most shop owners are heading into 2026 thinking about one thing: car count. In this episode of Operational Intelligence , I sit down with John Brown of Red Rock Collision in Cottonwood, Arizona
Most shops run sales on gut feel. Shane Orlando runs it on a system. In this episode of Operational Intelligence , Shane Orlando from Orlando Auto Body breaks down how he tracks closing ratios, why it matters to producti
Episode 2 — How BodyWorks Plus Built a Culture That Runs Itself (with Brian Davies) Operational Intelligence What if your shop’s culture was so strong that the team held itself accountable — without you constantly checki
Episode 1 — Why This Podcast Exists (And Why the Industry Needs It) Operational Intelligence What if every collision shop owner could peek behind the curtain of the best operators in the country — and steal the one thing
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Operational Intelligence is hosted by Tom Zoebelein. The show is categorised under business (entrepreneurship) and has published 10 episodes.
Operational Intelligence has published 10 episodes.
Operational Intelligence regularly covers business, entrepreneurship. It sits in the business category, with a entrepreneurship focus.
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Operational Intelligence hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of Operational Intelligence average 57 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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