Feb 20, 202550 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention...
About this Podcast:
Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Contact path
Verified email
Booking probability
18%
Guest openness
Selective
80/100
Required Score
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What is Onboarding Therapy about?
Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
What has Onboarding Therapy covered recently?
Recent episodes include "Why Customer Success Needs a Hospitality Mindset with Em Wingrove" (20 February 2025, 50 minutes), "Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones" (10 January 2025, 38 minutes), and "Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton" (21 December 2024, 34 minutes).
How often does Onboarding Therapy publish?
Onboarding Therapy publishes roughly weekly, with episodes averaging 37 minutes across 9 episodes.
How hard is it to get booked on Onboarding Therapy?
Booking probability for Onboarding Therapy is 18%, and the host is rated Selective on guests. Onboarding Therapy requires a Pod Score of 80 or higher. Onboarding Therapy's contact route on record: verified email.
Who should pitch Onboarding Therapy?
The strongest fits for Onboarding Therapy are IT Services & Software Development and Business & Management Consulting. Onboarding Therapy has a business audience.
About the host
Onboarding Therapy is a business podcast with 9 episodes published.
Verified host email: ████████@████.comSign in to unlock →
Recent episodes
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
- Jan 10, 202538 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their...
- Dec 21, 202434 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the...
- Dec 11, 202443 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for...
- Dec 5, 202442 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to...
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- Dec 4, 202431 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment...
- Dec 3, 202421 minS0
<p>In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each...
- Dec 3, 202438 minS0
<p>In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and...
- Dec 3, 202438 minS0
<p>In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff...
Recent guests
Recent guests on Onboarding Therapy. Study who booked and why before you pitch.
G
Grant Jones
Former Infantry Officer and Executive Officer, NC State University
R
Ramli John
Managing Director and ProductLed, Growth Marketing Today
E
Em Wingrove
Aptitude 8
D
Daphne Costa Lopes
HubSpot
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