Hosted by Senior User Experience Specialist · 🇨🇦 CA · EN · 64 episodes
Established thought leaders with verified media credentials.
The Nielsen Norman Group (NN/G) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
Senior User Experience Specialist hosts NN/G UX Podcast, a technology show with 64 episodes published.
Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric
Show notesWhat does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build? In this episode, host Laura Klein sits down with Erika Hall,
Show notesNavigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, NN/G's Director of Self-Paced Training, to share ca
Show notesIf you work in UX, you’ve probably heard the terms lean, Agile, and MVP more times than you can count. But knowing the terms doesn’t mean knowing how to make them work. In this episode, Laura Klein, Principal Experience
Show notesTherese Fessenden talks with design psychologist and product strategist Thomas Watkins (host of The Design Psychologist and Product-Led Growth Leaders ) about why understanding the human mind is still a true superpower f
Show notesAs AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Mo
Show notesThe interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s making sure research is done well? Therese sits down wi
Show notesIn this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a caree
Show notesWhat does it really take to get hired in design today? In this episode, design recruiter and former product designer Hang Xu shares hard truths about what’s changed in hiring, why portfolios miss the mark, and how candid
Show notesWho do we really mean when we say “the user”? And who gets left out? In this episode, Therese Fessenden chats with cultural anthropologists Mike Youngblood and Ben Chesluk, who are challenging overly narrow definitions o
Show notesWhat does it mean to design experiences in a world where pixels are no longer the focus? In this episode, service design thought-leader and author Erika Flowers shares her thoughts on how designers must evolve as AI tran
Show notesAI can do more than it’s ever done… but there’s a lot of unfounded hype, especially when it comes to user research. When should you delegate tasks to AI? And when should you insist on keeping the human in the loop? In th
Show notesIn this episode, Peter Merholz—co-founder of Adaptive Path and co-author of Org Design for Design Orgs —joins us to talk about what it really takes to build and scale effective design teams. We explore the systems, struc
Show notesUX practitioners often struggle with shifting requirements and increasing product complexity, making it difficult to design intuitive experiences. Object-Oriented UX (OOUX) offers a structured approach to simplify digita
Show notesAs AI continues to evolve, designers are increasingly finding themselves tasked with creating AI-powered experiences—often without prior experience in the space. In this episode, NN/g UX Specialist Caleb Sponheim discuss
Show notesAs tech layoffs and budget cuts dominate the start of the year, UX teams are navigating a critical challenge: proving the value of research while doing more with less. In this episode, NN/g Director of Research Maria Ros
Show notesMost experienced professionals in the industry will tell you that the best designs don't operate in a vacuum. Yet, most of our measurement approaches do. How do you know you're actually making a measurable impact toward
Show notesTo explore how is AI shaping UX research and analysis, host Therese Fessenden shares two interviews on the topic; one with Savina Hawkins, Co-founder of Altis, and one with Caleb Sponheim, UX Specialist at NN/g. In this
Show notesProduct-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experiences. Kim Flaherty shares her recent research into journey-centric des
Show notesWith AI developing rapidly, and AI policy often lagging behind, calls for responsible tech design and development are louder and more public than ever. In this episode, Paige Lord offers some insight into ways UX profess
Show notesEric Ries
Author of Incorruptible & The Lean Startup
1 appearance on this show
Laura Klein
Principal Experience Specialist · NN/g
1 appearance on this show
Kate Towsey
author of Research that Scales
1 appearance on this show
Harry Max
author and managing partner · Peak Priorities LLC
1 appearance on this show
Steve Portigal
User Research Consultant & Author ”Interviewing Users”
1 appearance on this show
Don Norman
1 appearance on this show
Sarah Gibbons
Vice President · NN/g
3 appearances on this show
Thomas Wilson
Senior Principal Service Designer & Strategist · R&H Creative Advocacy and Storytelling
1 appearance on this show
Sarah Doody
Career Strategy Lab
1 appearance on this show
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NN/G UX Podcast is hosted by Senior User Experience Specialist. The show is categorised under technology and has published 64 episodes.
NN/G UX Podcast has published 64 episodes.
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