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Hosted by Rob Dwyer · 🇺🇸 US · EN-US · 217 episodes
Established thought leaders with verified media credentials.
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
Rob Dwyer hosts Next in Queue, a business show with 217 episodes published.
AI in 80’s films was often scary. WOPR in WarGames. Skynet in The Terminator. Master Control Program in Tron. But 1985’s Weird Science made AI sexy, that is, if you can call Kelly LeBrock’s Lisa character AI. But she was
Many rock musicians have been honored as inductees to the Rock and Roll Hall of Fame. But John Fogerty’s 1985 hit, Centerfield, got him honored by the National Baseball Hall of Fame. Today, it’s a fixture at the Baseball
If I asked you to think of a hit TV show set in Miami during the late 80’s, Miami Vice would likely be the first thing that pops into your head. But lasting longer, bringing in far more awards, and featuring American tre
Nate Gibson may not be a household name, but his rockabilly novelty, Duck Butt, released in 2017, reminds us that there’s something silly about our favorite feathered waterfowl. Ducks may seem elegant, but when they need
EDM and children’s fairy tales may not seem like they go together, but in 2011, Skrillex channeled the 1991 movie, Hook, a cinematic sequel to the story of Peter Pan. Based on J. M. Barrie’s 1911 novel, Peter and Wendy,
During the 90’s and early 2000s, Thursday nights were, for roughly 25 million Americans, Must See TV night. NBC’s lineup of hit shows like Friends, Seinfeld, and ER, were a cultural phenomenon that lives on in memes and
John Travolta’s turn as Vincent Vega in 1994’s Pulp Fiction revitalized his career. His character has returned to the US after a 3-year stay in Europe, mostly in Amsterdam. In this memorable scene, he colorfully explains
The 1999 Dance hit, “Praise You” by Fatboy Slim uses NINE samples, including vocals by Camille Yarbrough from the opening of her song, “Take Yo’ Praise.” It was incredibly successful, reaching #1 in the UK charts and #36
Ask 20 people to define customer loyalty and you’ll likely get 20 different answers. Some might give you an academic treatise on different types of loyalty. Some might quote CX experts or companies specializing in measur
The Goonies were kids who lived in the “Goon Docks” – a blue-collar neighborhood whose existence is threatened by the development of a country club. Sean Astin, playing Mikey, has led them on an adventure in search of On
Disillusionment and discontent was alive and well before the rise of smartphones and AI. The 2003 Sofia Coppola film, Lost in Translation, is an exploration of experience. The unexpected friendship between Bill Murray’s
The 1948 Ford Deluxe that Kenickie worked all summer for was a car in the academic sense – it had 4 wheels and an engine. But with a little imagination, effort, and teamwork, it could become something special – a car so
Unless you’re a huge fan, you’ve probably never heard of Prince Rakeem. As a solo artist, despite his enormous talent, he flamed out. But when Robert Diggs, aka Prince Rakeem, aka Bobby Digital, aka the Scientist, aka RZ
The last hit single by the English ska revival band, The Specials, also known as the Special AKA, came in 1984 just before the band dissolved. Free Nelson Mandela became an anti-apartheid anthem and even reentered the UK
When the “Prince of Darkness” aka Ozzy Osbourne was kicked out of Black Sabbath, he formed his own band with Randy Rhoads and Bob Daisley. Their first album, Blizzard of Ozz, spawned one of the greatest guitar riffs in H
You probably don’t know the singer/songwriter of the 1982 song “Where Everybody Knows Your Name.” But since it’s considered perhaps the best TV theme song of all time, you likely already have the bar from Cheers in your
In 2001, after having been dropped from their label, Jimmy Eat World released their 4th album, Bleed American. Because they were financing the recording themselves, they decided to keep things simple. “The Middle” reflec
The Ohio band, The McCoys, scored this #1 hit in 1965. While the narrator of the song loves Sloopy, it seems the rest of the world feels very differently – “everybody tries to put my Sloopy down.” The song is a signature
John Sebastian is probably best known for his time with the ‘60s band, The Lovin’s Spoonful. But in 1976, he scored a #1 hit with Welcome Back, the theme song to Welcome Back, Kotter. A sitcom about a wise-cracking teach
Bruce Campbell’s return as Ash in the 1992 cult classic, Army of Darkness, illustrated how the specific words we use are critical to success. After his accidental transportation to 1300 A.D., Ash must retrieve the Necron
Ty Givens
Founder and CEO · CX Collective
1 appearance on this show
Rick Delisi
customer experience researcher, author, thought leader · Glia
1 appearance on this show
Todd Unger
Chief Experience Officer · American Medical Association
1 appearance on this show
Shmuel Saklad
Senior Manager of Enterprise accounts and B2B Contact Center Operations · B&H Photo Video
1 appearance on this show
Priscilla Brooke
Head of Podcaster Success · Buzzsprout
1 appearance on this show
Chris Carter
four-time best-selling author · Southern Glazers Wine & Spirits
1 appearance on this show
Vance Morris
Chief Experience Officer - Deliver Service Now Institute · Deliver Service Now institute
1 appearance on this show
Chris Gillen
leadership advisor, coach, and speaker · A Closer Look
1 appearance on this show
Anders Boulanger
CEO and Founder · Engagify
1 appearance on this show
Jevon Wooden
speaker, coach, author, veteran, CEO · BrightMind Consulting Group
1 appearance on this show
Corey Harlock
Principal Consultant · KeyHire Solutions
1 appearance on this show
Charlotte Ward
Executive Director · Unilever
1 appearance on this show
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Next in Queue is hosted by Rob Dwyer. The show is categorised under business and has published 217 episodes.
Next in Queue has published 217 episodes.
Next in Queue regularly covers business. It sits in the business category.
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