Hosted by Lindsay Tramel-Jones · 🇺🇸 US · EN · 62 episodes
Established thought leaders with verified media credentials.
You built your business on relationships. Your clients stayed because of how you made them feel — seen, valued, and taken care of. Then you hired a team, and somewhere in that handoff, the standard you built stopped showing up the way it used to. Clients are quieter. Renewals feel less certain. And you're still jumping into conversations you thought you'd handed off.More Than a Brand is for growth-stage service business CEOs who are done being the only reason their client relationships hold. Every episode is about building the relationships that keep clients coming back without it all depending on you. No generic retention advice. No marketing tactics dressed up as relationship strategy. Just honest, specific conversations about what it actually takes to transfer your relationship standard to your team — and make it stick.Hosted by Lindsay Tramel-Jones — 19-year U.S. Army veteran, CEO of Fierceified Consulting, and Client Relationship Strategist — More Than a Brand is where CEOs sto
Lindsay Tramel-Jones hosts More Than A Brand: CX Podcast, a business show with 62 episodes published.
Build the PORCH Before Your First Hire: The Pre-Hire Foundation That Protects Client Experience Lindsay Tramel-Jones explains that founders near their first hire often ask “Am I ready to hire?” instead of “Is my business
Could Your Team Run the Business Without You? Building a Shared Client Relationship Standard Lindsay Tramel-Jones shares a story about a client who was seriously injured in a car accident and couldn’t communicate or phys
Lindsay Tramel-Jones explains that when a service business grows, client churn often comes from a missing relationship standard—not a skills problem—because team members default to their own client style when expectation
Customer Experience vs. Client Relationships: Why Service Businesses Lose Clients They’ve Already Earned Lindsay Tramel-Jones explains that customer experience (systems, processes, touchpoints, efficiency) and client rel
Lindsay Tramel-Jones explains that retention isn’t a quick fix and only works once acquisition is consistent, then shares a step-by-step framework to choose and implement the right retention strategy for different busine
Lindsay Tramel-Jones shares a realization from Goldman Sachs Black and Business cohort nine: she needs to better explain what she does as a customer retention strategist, since people often reduce it to “emails.” On the
Host Lindsay Tramel-Jones uses the Hanifa Day experience to highlight a key business lesson for scaling founders: being operationally ready for best-case demand. She describes how Hanifa, a Congolese American luxury clot
On the More Than a Brand podcast, Lindsay Tramel-Jones, CEO of Fierceified Creative and Consulting, challenges scaling founders to examine how much time they spend chasing new leads versus serving existing customers, arg
Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, opens More Than a Brand by naming a cultural and economic shift in 2026: consumers are paying closer attention to where their money goes and are increasin
In this episode of More Than a Brand, Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, explores the importance of aligning product offerings with customer needs. She discusses the pitfalls creative CEOs
In this episode of the More Than a Brand podcast, host Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, dives deep into the crucial transition from manual customer management to scalable retention system
In this episode, host Lindsay Tramel-Jones sits down to explore the essence of identity beyond titles and roles with Eightx CEO, Matt Putra. Matt reflects on his journey from aspiring NBA player to becoming the CEO of Ei
Automate to Elevate: How FlowLab is Revolutionizing Customer Journey Audits In this episode of More Than a Brand, host Lindsay Tramel-Jones reveals how she transformed her labor-intensive customer journey audits into an
The Art of Post-Sale Customer Engagement with Ken Rapp In this episode of More Than a Brand podcast, host Lindsay Tramel-Jones interviews Ken Rapp, the co-founder of Blustream. The discussion revolves around the importan
In this episode, we dive into a conversation with Stephen Sachs, founder of Zero Company and co-founder of AICMO. Stephen discusses the essence of his identity beyond titles, emphasizing the importance of empathy and lov
Welcome to the More Than a Brand Podcast! In this episode, host Lindsay Tramel-Jones sits down with Jose Dominguez, the founder of Alta, to explore the intersection of personal growth and branding. As our first male gues
The Journey of Ashley Lacer and Michelle Mae: A People-First Approach in Fashion In the latest episode of the More Than A Brand Podcast, host Lindsay Trammell-Jones interviews Ashley Lacer, the founder of Michelle Mae, a
Customer expectations are changing, and it’s time to keep up. In this episode of More Than a Brand, we’re diving into the five most impactful CX trends for 2025. We’re talking about: Writing copy that’s concise, convinci
In the podcast episode, Angie M. Jordan takes over More Than a Brand and interviews Lindsay so the audience can get to know her more. Lindsay and Angie discussed the importance of being authentic and transparent about st
In the podcast episode featuring Angela Williams, the discussion sheds light on the significant impact of mindset on one's brand, particularly during a transition from a neutral role to a personal brand. Angela shares he
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More Than A Brand: CX Podcast is hosted by Lindsay Tramel-Jones. The show is categorised under business (entrepreneurship) and has published 62 episodes.
More Than A Brand: CX Podcast has published 62 episodes.
More Than A Brand: CX Podcast regularly covers business, entrepreneurship, management. It sits in the business category, with a entrepreneurship focus.
More Than A Brand: CX Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
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Episodes of More Than A Brand: CX Podcast average 18 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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