technology
Hosted by Metrigy · technology · EN-US
Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.
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Signup to Generate a PitchMetrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.
Metrigy MetriSight is hosted by Metrigy. The show has published 25 episodes to date.
Recent episodes include "MetriSight Ep.100 - UCaaS + CCaaS MetriRank 2026" (30 October 2026, 20 minutes), "MetriSight Ep.99 - Who Made the Top 10? Breaking Down the 2026 CPaaS MetriRank" (26 October 2026, 16 minutes), and "MetriSight Ep.98 - UCaaS MetriRank & MetriStar" (22 July 2026, 12 minutes).
Metrigy MetriSight publishes roughly every two weeks, with episodes averaging 24 minutes across 25 episodes.
Booking probability for Metrigy MetriSight is 31%, and the host is rated Selective on guests. Metrigy MetriSight requires a Pod Score of 80 or higher. Metrigy MetriSight's contact route on record: verified email.
The strongest fits for Metrigy MetriSight are IT Services & Software Development. Metrigy MetriSight has a technology audience.
Metrigy hosts Metrigy MetriSight, a technology podcast with 25 episodes published.
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Episode #100
In this episode, Metrigy's senior research director, Diane Myers, shares which providers of integrated UCaaS + CCaaS services have made the ranking, explains how each fits into the MetriRank Landscape, and discusses...
Which CPaaS providers earned a spot in Metrigy’s Top 10 this year? In this episode of MetriSight, Matt Craig sits down with Beth Schultz, Metrigy VP of research and principal analyst for CPaaS and CX, to unpack the 2026...
Metrigy has published its annual ranking of UCaaS providers as well as our MetriStar awards for UCaaS provider customer sentiment and business success. In this episode we'll chat with MetriRank lead author Diane Myers...
Episode #97
In this episode, Metrigy's senior research director, Diane Myers, shares which CCaaS providers have made this year's ranking, explains how each fits into our new Landscape categorization--Leaders, Challengers, and...
Episode #96
Metrigy's Matt Craig, senior director of product development, shares the Q2 view of our AI Sentiment Index. Tune in to discover how the index and sub-indexes have changed from their Q1 baselines, and what the top...
<p>Which CX providers are delivering the best business value for their customers and receive the highest customer sentiment ratings across nine product categories? We provide the rundown in this episode. Tune in to...
<p>In this episode, Mark Rohan, co-founder and COO of CX assurance company Klearcom, joins us for a discussion on the real-world challenges of using AI voice agents... and how to get ahead of them, plus measure...
<p>Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior...
<p>AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to...
Metrigy MetriSight
Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.
Metrigy MetriSight
In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing...
Metrigy MetriSight
Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and...
Metrigy MetriSight
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions...
Metrigy MetriSight
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving forward, and some of her biggest...
Metrigy MetriSight
Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI in customer experience strategies.
Metrigy MetriSight
In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers offering cloud contact center.
Metrigy MetriSight
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and...
Metrigy MetriSight
Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode to share the organization's mission, tell us why he believes in...
Metrigy MetriSight
Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the AI Center of Excellence, interaction analytics, prompt...
Recent guests on Metrigy MetriSight. Study who booked and why before you pitch.
founder, president and medical director, Cardiovascular Institute of the South
Parliamentary Assistant to the Minister of Finance, Camperdown Past Students Association
Vice President and General Manager of Webex Customer Experience, Webex Customer Experience
Chief Operating Officer at Bandwidth, ACTV Strength Co.
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