Life at the Sharp End

<p>A toxic culture is one result of workplace behaviour that includes incivility, bullying, harassment and a host of other unacceptable conduct. What action can leaders take to address this behaviour, other than...

<p>The role of bystanders in workplace incivility, bullying and harassment incidents is significant and their behaviour can influence the course of events.</p> <p>What do you do when you see something that’s just not...

<p>Charlotte Hails heads the Public Sector Vertical Strategy for Virgin Media O2 Business, working with customers in UK policing, the Home Office, Health and Local Government. She's an ambitious woman in leadership, who...

<p>Research studies have shown that bullying and harassment have serious medical consequences for people’s physical and psychological health and wellbeing.</p> <p>But what actually happens to the brain of people...

<p>Mark Bouchard has been in law enforcement since 2007 and has a Master’s degree in leadership, studying culture and mental health in policing. He’s the author of “Setting my sights on stigma: thoughts from an injured...

<p>The British Columbia Firefighter Resiliency Program is an innovative partnership that provides practical mental health support to Canadian firefighters.</p> <p>Steve Farina is Executive Vice President of the British...

<p>Chad Costa is Assistant Fire Chief at the City of Petaluma in California, USA. He has a passion for leadership, organisational change and improving culture in the fire service family, based on over twenty six years...

<p>Tina Chander is employment law partner at Wright Hassall - a UK legal firm whose surveys into UK workplace bullying reveal gaps in employer and employee understanding of what constitutes workplace bullying, and a...

<p>You wouldn’t think an apology was a particularly difficult concept, would you? So why then, for many organisations and individuals, does “sorry” seem to be the hardest word?</p> <p>What is it about making an apology...

<p>"Bullying, at its core, is not an individual problem, spurred by one person, but an outgrowth of a workplace environment that either allows or encourages behaviours such as gossip, humiliation, belittling...

<p>Emergency services are organisations held in high trust by the public. They’re people you can turn to and rely on. Rightly so, and the overwhelming majority of people working in emergency service roles are committed...

<p>Dr Donna Stemmer is the founder of Workright23, a charitable trust based in New Zealand, that provides a platform for people affected by workplace bullying and harassment to document their experiences, get support...

<p>This is the second part of Jane’s story. In the previous episode, we heard how Jane* - an experienced HR professional - found herself becoming the target of workplace bullying, and the impact of process failures on...

<p>"Human Resources (HR) are here to help." That’s what most people will be told when they join an organisation - that Human Resources are the first port of call if they should ever witness or experience workplace...

<p>With insights, analysis and interviews, Life at the Sharp End helps people who want to create safe, respectful and high-performing workplace cultures.</p> People who want to do their best at work, leading by example...