
Let's Talk About
148 - Malaysia’s EV Chargers Have a Problem — CPOs Need to Do Better
Malaysia is targeting 30,000 EV charging points, but simply installing more chargers isn’t enough. In this episode of SoyaCincau Let’s Talk About, we discuss the problems EV drivers still face with public charging in Malaysia, following Alex’s frustrating experience driving the Toyota bZ4X from Kuala Lumpur to Penang and back. During the trip, we encountered issues with Gentari chargers, including a slow app and chargers that repeatedly refused to activate. These problems don’t just waste time. They create unnecessary range and charging anxiety, particularly for newer EV owners. If Malaysia wants greater EV adoption, charging needs to be seamless, reliable and easy to use. Charge Point Operators need to ensure high charger availability, improve reliability and provide better customer support when things go wrong. We also discuss why alternatives such as credit card terminals, tap-and-charge and simpler payment methods should become more common, and why CPOs need to increase customer support resources during busy holiday periods. The government still has a role to play in making EV charger deployment faster and easier, but once chargers are operational, CPOs also need to be accountable as service providers. What has your EV charging experience been like in Malaysia? Let us know in the comments. #EV #EVCharger #Gentari

