
Episode #114
Why the Future of L&D Belongs to Consultants, Not Content Creators with Alicia Turino-Sheppard of Cognizant
Alicia Turino-Sheppard , Director of Learning at Cognizant , joins us to talk about the shift happening inside L&D as AI takes over content creation and facilitation. Alicia leads a lean, consultative team supporting Cognizant's global Workday practice, and she makes the case that the professionals who stay relevant won't be the ones who build the best slide decks; they'll be the ones who think like business consultants. She also explores the difference between change resistance and change exhaustion, why she reads historical fiction instead of traditional leadership books, and the mentor lesson about asking for what you want that still shapes how she leads her team. KEY TAKEAWAYS 00:00 Why L&D’s future belongs to consultants, not content creators 01:35 Leading a lean L&D and talent team at Cognizant 03:53 Where AI ends and the human touch begins 06:25 From content creation to strategic consulting 09:09 The mentor who helped Alicia earn her first promotion 10:42 The career advice from her father she still follows 14:22 Why Alicia reads historical fiction, not leadership books 17:14 How to stay relevant in L&D 18:44 Change resistance vs. change exhaustion 21:10 Revisiting these AI predictions in a year If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference. RESOURCES MENTIONED Harvard Business Review, cited by Alicia as a regular source of L&D and business insight: https://hbr.org Association for Talent Development (ATD), the professional association Alicia references for talent development magazines and resources: https://www.td.org CliftonStrengths (formerly StrengthsFinder), the Gallup assessment Alicia recommends for identifying team strengths: https://www.gallup.com/cliftonstrengths/en/home.aspx “Atomic Habits” by James Clear, one of the leadership books Alicia references: https://jamesclear.com/atomic-habits #LearningAndDevelopment #CorporateTraining #TalentDevelopment #LeadershipTraining






