
Episode #209
Creating Trust in Technical Teams w/ Matt Gjertsen
In this episode of Leadership Launchpad, listeners are introduced to key concepts from the book Minimum Viable Manager. The episode focuses on the importance of building trust within technical teams, emphasizing it as the foundational element for productive conflict and high performance. Drawing on real-world examples such as Ford’s turnaround under Alan Mulally and research initiatives like Google’s Project Aristotle, the episode explains what trust means, why it matters, and actionable ways technical managers can strengthen team connections. Strategies include using connection-building questions in meetings and developing personal user manuals to foster better working relationships. This is the first in a four-part series that breaks down essential management responsibilities and practical steps for new and aspiring leaders. Important Timestamps: 00:00: Introduction to the episode and book structure 01:16: Overview of the First Principles Leadership framework 02:21: Why trust is essential for technical teams 03:12: Google’s Project Aristotle and psychological safety 04:30: Ford and Alan Mulally's example of team trust 06:46: Defining trust: skills, decisions, and connections 08:46: Practical techniques for building trust in teams 11:51: Creating user manuals to strengthen manager–employee relationships 13:00: Questions managers can ask to assess trust on their team 13:41: Preview of the next episode: setting expectations

