
Episode #4
Our Tools Aren't Working For Us
<p>“Our tools aren’t working for us.” Sometimes the tool really is a poor fit. But in plenty of cases, the tool is where a deeper problem becomes visible.</p><p> </p><p>In this episode, we explore what may be hiding behind a frustrating tool experience, including inconsistent work structures, unclear terminology, competing processes, decision rights, organizational readiness, and the gap between meeting technical requirements and supporting the people who will use the tool every day.</p><p> </p><p>We also discuss why flexible tools still carry an echo of their original purpose, how moving disorganized information into a n...

