IRIS Pod - IRIS Audio Technologies

<p>In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Dave D’Arcy discuss the future of BPOs and call centres in less traditional locations. D’Arcy gives an insight into the benefits of fostering growth...

<p>In this episode of our CX24 series on the IRIS Pod, Tom Darnell and William Carson of Ascensos, talk about the exciting changes in Customer Experience (CX) in 2024, the critical role call centres play in a brand...

<p>In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location...

<p>In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location...

<p>We are thrilled to be working with Awaken Intelligence! This partnership empowers us to deliver an unparalleled market offering, harnessing the power of voice isolation and cutting-edge speech analytics. Read our...

<p>We’ve been trying to get Nerys Corfield on the IRIS Pod for a while, but she’s a tough woman to catch! We finally got to chat with her at Enterprise Connect, covering everything from why going to events like...

<p>We spoke to Jason Kerr from Spoke Phone. Find out what they’re all about, including their partnership with Twillio, and hear Tom and Jason share stories about customer experiences and other standout products that...

<p>Karina Margarian from Talkdesk delves into the intricacies of Talkdesk and our collaborative partnership.</p>

Enterprise Sales Director US Jeff Kays speaks to Milan Batinich, Founder, Milan Motivates. Milan Motivates works with companies on team building and cohesion. They discuss how to help companies and people find joy, with...

<p>US Enterprise Sales Director, Jeff Kays speaks to Brian Gianini, Director of Memberships for SOCAP. They talk discuss how IRIS Clarity was born, Brian’s opinion on the product, and SOCAP, all underpinned by the...

<p>Justin Robbins from Metric Sherper, an independent research and advisory firm. Neil (IRIS SVP Global Sales) and Justin talk all about how customer experience leaders can overcome their greatest pain points.</p>

<p>Tom speaks to Adele Cutting, a BAFTA award-winning audio professional with 20+ years of experience in audio direction. They cover the importance of audio in gaming, and, Tom’s favourite and least favourite subject...

<p>If there’s one thing that goes unnoticed and under appreciated but holds huge weight in our everyday lives… it’s audio.</p><p>As a company that lives and breathes audio, it’s no surprise we are celebrate and...

<p>Our latest guest on the IRIS Pod is Greg Copley, Head of Sales, EMEA for ACF Technologies, a leading global company in customer experience management. In the episode, he and Tom discuss the delicate nature of...

<p>After two eventful days at the Call and Contact Centre Expo where Ascensos not only won three ECCCSA awards but also showcased two of their agents taking live customer calls at our stand, Diana sat down with Ascensos...