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Hosted by Clare Muscutt · 🇺🇸 US · EN · 93 episodes
Established thought leaders with verified media credentials.
By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of
Clare Muscutt hosts Inspiring Women In CX, a business show with 93 episodes published.
Discover how Katie Stabler built a thriving CX consultancy through resilience, authentic leadership, and a human-centred approach to customer experience. In this special edition of the Inspiring Women in CX podcast serie
In this episode of WiCX Talk Trends, Clare Muscutt is joined by Sierra Modro, Sr. Director of Software Engineering at ujet.cx . As one of the few women building the technology that so many CX teams rely on every day, Sie
In this special edition of the Inspiring Women in CX podcast, celebrating the 2025 Inspiring Women in CX Awards Winners, Clare Muscutt sits down with Judy Bloch, VP, Industry Executive Advisor and our Women in CX Tech Aw
In this special edition of the Inspiring Women in CX podcast, celebrating the 2025 Inspiring Women in CX Awards Winners, Clare Muscutt sits down with Shannon Knowlton, Voice of the Customer Manager and this year’s Innova
In this episode of WiCX Talks Trends, Clare Muscutt speaks with Jennifer Buffaloe, Senior Director of Customer Success at CallMiner, about what it really means to prepare our organisations for an AI-enabled future of wor
In this special edition of the Inspiring Women in CX podcast, celebrating the 2025 Inspiring Women in CX Awards Winners, Clare Muscutt sits down with Susanna Baqué, Senior Director, Global Customer Experience and our C
In this special edition of the Inspiring Women in CX podcast, celebrating the 2025 Inspiring Women in CX Awards Winners, Clare Muscutt is joined by Stine Marsal, CEO & Founder of InklusioNordic and Experience Management
In this powerful episode of Inspiring Women in CX, Clare Muscutt is joined by Kerry Sudale, a leading CX and Contact Centre recruiter and passionate advocate for inclusive, people-first hiring. With the market more compe
In this episode of Inspiring Women in CX, Clare Muscutt speaks with Obi Santos, a passionate CX leader and cross-functional change agent, about one of the biggest challenges facing customer experience professionals today
In this intimate and inspiring episode, Clare reconnects with Freya Finnerty—agile product leader, CX professional, queer woman, and proud solo mum to baby Fox. After first working together at Sainsbury’s, the two reconn
“They have to start acting like leaders before they actually get the title or get the position. They have to take the opportunities. They have to be curious, agile, flexible.” In episode #806 of the Inspiring Women in CX
In episode #003 of the WiCX Talk Trends podcast, Clare is joined by Anne Dawson, seasoned leader and Sr. Manager, Employee Development & Training at CallMiner, for an insightful conversation on the power of mentorship, s
“There is actually a growing issue called presenteeism. It's when people are showing up at work, but they're either unwell, or they're burnt out, or they are just not able to do their best work. There was a recent survey
“I think my piece of advice would be to take a real honest, hard look at…either yourself or your business. If you are communicating that you want to be a customer-centric company or organisation, then take a real honest
“Imposter syndrome normally shows up when you're exposing yourself in a way that you haven't exposed yourself before. And what it's telling you is…'Hey, you're uncomfortable, maybe you need to practice a bit more of this
“With all the will in the world, you cannot change the organisational strategy. It's not up to you to decide. Even if you are fortunate enough to be on the board, you are a contributor to a decision that other people wil
“I wanted to leave to almost grow. I was part of the furniture… I didn’t like the feeling of being that. I wanted to have the confidence to step out of the shadows… and believe more in myself.” In episode #801 of the Ins
Can women really have it all? 🫣 In episode #002 of the WiCX Talk Trends Podcast, sponsored by CallMiner, join Clare Muscutt as she talks to Jill Donahue, Senior Director of Business Strategy & Analytics about: 👩💻 Jil
“The biggest challenge I think the CX industry has got is the fact that it’s become an industry.” Joined by John Sills , Managing Partner at The Foundation, in episode #709 of the Inspiring Women in CX podcast, we explor
Would you rather? Clean the bathroom 🧽 Contact customer service 📞 Joined by Danita Belcher , VP of Sales, Worldwide Contact Center at RingCentral , in episode #001 of the ‘WiCX Talk Trends’ podcast, a new series dedica
John Sills
author · The Foundation
1 appearance on this show
Maria McCann
1 appearance on this show
Diane Magers
Founder and Chief Experience Officer at Experience Catalysts · Experience Catalysts
2 appearances on this show
Sandra Thompson
emotional intelligence coach, TEDx speaker, and author · Ei Evolution
2 appearances on this show
Ejieme Eromosele
Customer Experience and Success Executive · Success in Black
1 appearance on this show
Melissa Moore
retail consultant and host of The Retail Tea Break · Ampere Computing
1 appearance on this show
Alex Acosta
Soul Food Cypher
1 appearance on this show
Jeannie Walters
Founder · Experience Investigators
1 appearance on this show
Stacy Sherman
1 appearance on this show
Kate Thornton
Interview
1 appearance on this show
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Inspiring Women In CX is hosted by Clare Muscutt. The show is categorised under business (management) and has published 93 episodes.
Inspiring Women In CX has published 93 episodes.
Inspiring Women In CX regularly covers business, management. It sits in the business category, with a management focus.
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Episodes of Inspiring Women In CX average 38 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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