business
Hosted by Katrina Macdermid & Wesley Eugene · business · EN
Humanising IT: We Need to Talk About IT is the podcast for IT leaders, service management professionals, and digital transformation teams who know that great IT is about more than process, tools, and frameworks.Hosted by Katrina Macdermid and Wesley Eugene and brought to you by HIT Global, this podcast explores how to make IT service management more human, more effective, and more relevant in a world shaped by experience, AI, and constant change.Each episode dives into the real conversations happening across modern IT, including:- IT service management (ITSM)- Human-centred design in IT- ITIL and experience-led service management- Digital employee experience- Service desk and support leadership- IT transformation and organisational change- Humanising AI and modern service designIf you work in IT and care about creating services that actually work for the people who use them, this podcast is for you.Whether you’re a CIO, IT leader, service manager, consultant, support pr
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Contact path
Public web form
Booking probability
26%
Guest openness
Selective
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Signup to Generate a PitchHumanising IT: We Need to Talk About IT is the podcast for IT leaders, service management professionals, and digital transformation teams who know that great IT is about more than process, tools, and frameworks.
Humanising IT is hosted by Katrina Macdermid & Wesley Eugene. The show has published 8 episodes to date.
Recent episodes include "Is ITSM Stuck in the Past?" (23 October 2026, 23 minutes), "Will ITSM Become Driverless? AIOps, Automation and the Human in the Loop" (16 October 2026, 29 minutes), and "What's Experience Got to Do with IT? (Part 2)" (16 July 2026, 24 minutes).
Humanising IT publishes roughly monthly, with episodes averaging 25 minutes across 8 episodes.
Booking probability for Humanising IT is 26%, and the host is rated Selective on guests. Humanising IT requires a Pod Score of 80 or higher. Humanising IT's contact route on record: public web form.
The strongest fits for Humanising IT are IT Services & Software Development. Humanising IT has a business audience.
Katrina Macdermid & Wesley Eugene hosts Humanising IT, a business podcast with 8 episodes published.
Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.
Episode #8
What happens when one of the architects of ITIL 4 leaves the world of frameworks and starts experiencing service management from the vendor and corporate side? In this episode of Humanising IT, Mark Basham and Katrina...
Can AI really transform IT service management, or are we underestimating what it takes to make AIOps work? Shop our courses https://www.hitglobal.services/shop/ 00:00 Meet Valerie Wilson 04:43 What Is AIOps? 06:23 How...
<p>Can IT service management ever deliver a great employee experience, or are we measuring the wrong things?</p><p>Shop our courses<br> https://www.hitglobal.services/shop/</p><p>00:00 Introduction<br> 00:01:39 The...
Can IT service management ever deliver a great employee experience, or are we measuring the wrong things? Shop our courses https://www.hitglobal.services/shop/ 00:00 Introduction 00:01:39 The biggest pressure facing IT...
Episode #4
What does experience really have to do with IT and why are so many IT leaders struggling to demonstrate the value they create? Shop our courses https://www.hitglobal.services/shop/ In this episode of Humanising IT: We...
Episode #4
<p>What does experience really have to do with IT and why are so many IT leaders struggling to demonstrate the value they create?</p><p>Shop our courses<br>https://www.hitglobal.services/shop/</p><p>In this episode of...
<p>What happens when IT service management focuses too much on frameworks and not enough on outcomes?</p><p>Shop our courses<br> https://www.hitglobal.services/shop/</p><p>In Part 2 of this special episode of Humanising...
<p>What can the “Godfather of IT Service Management” teach us about where ITSM is going next?<br><br></p><p>Shop our courses - https://www.hitglobal.services/shop/</p><p>In this episode of Humanising IT: We Need to Talk...
<p>Why does IT service management still get experience so wrong, and what needs to change?</p><p> </p><p>Shop our courses</p><p>https://www.hitglobal.services/shop/</p><p> </p><p>In this episode of Humanising IT: We...
Recent guests on Humanising IT. Study who booked and why before you pitch.
Stephen B. and Janice G. Ashley Professor of Applied Economics and Management in the Dyson School of Applied Economics and Management of the Cornell SC Johnson College of Business, professor in the Cornell Brooks School of Public Policy, Pocono Mountains Visitors Bureau
Vice President Supply Management, Republican Party of Wisconsin
author of Humanising IT
SVP, HIT Global Ltd.
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