business
Hosted by Elizabeth Riede · business · EN
Curious what happens when the heart of hospitality meets the pulse of technology? Welcome to Human at the Counter, the podcast where we explore the sweet spot between serving people and embracing innovation.I’m Elizabeth Riede, your host, who’s brewed a career from Starbucks to university dining halls. This show is for everyone in and around the service industry, from operators and managers, to tech enthusiasts, and anyone who loves a good chat about how we can keep our work both human and high-tech.Join us for stories, laughs, and plenty of practical insights on blending technology with the timeless art of, to borrow a phrase, unreasonable hospitality. If you’re in the business of serving others and you’re curious about the future of our industry, you’ll feel right at home here.
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Contact path
Verified email
Booking probability
28%
Guest openness
Selective
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Signup to Generate a PitchCurious what happens when the heart of hospitality meets the pulse of technology? Welcome to Human at the Counter, the podcast where we explore the sweet spot between serving people and embracing innovation.I’m Elizabeth Riede, your host, who’s brewed a career from Starbucks to university dining halls.
Human at the Counter is hosted by Elizabeth Riede. The show has published 9 episodes to date.
Recent episodes include "More than a Meal: The Stories We Serve" (31 August 2026, 85 minutes), "The Customer Is Not A Deity (But AI Might Think They Are)" (23 July 2026, 68 minutes), and "Now Hiring: Humans & Algorithms" (13 March 2026, 57 minutes).
Human at the Counter publishes roughly a few times a week, with episodes averaging 71 minutes across 9 episodes.
Booking probability for Human at the Counter is 28%, and the host is rated Selective on guests. Human at the Counter requires a Pod Score of 80 or higher. Human at the Counter's contact route on record: verified email.
The strongest fits for Human at the Counter are Restaurants. Human at the Counter has a business audience.
Elizabeth Riede hosts Human at the Counter, a business podcast with 9 episodes published.
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Episode #10
What do a bear, a bag of Cool Ranch Doritos, and a blue jean Pinto have to do with hospitality? Turns out, quite a bit. In this episode of Human at the Counter , I’m joined by Ginnie Dunleavy, Executive Director for...
Episode #9
<p>Episode 9 - "The customer is always right."</p><p></p><p>Few phrases have shaped hospitality more...and few have caused more unintended damage.</p><p>In this episode of Human at the Counter, Elizabeth sits down with...
Episode #7
<p><b>Episode 7 – Now Hiring: Humans & Algorithms (with Jon Riede)</b></p><p>What happens when the first handshake in a job interview isn’t with a person—but an algorithm?</p><p>In this episode of Human at the Counter...
Episode #6
<p>Artificial Intelligence isn't a future conversation, it's already shaping how we staff, advise, forecast, and serve. </p><p></p><p>In this episode of, Elizabeth sits down with Appalachian State University CIO Keith...
Episode #5
<p>In this episode, Elizabeth sits down with hospitality leader Jon Webster to talk about the messy middle of supervising - where data meets humanity., AI meets real-life constraints, and supervisors somehow keep...
Human at the Counter
<p>Aprons off, wisdom on. Elizabeth dives into the life lessons service work leaves behind - joined by Julie Holmes, a tech innovator helping teams capture their hard-won know-how, to explore how AI can help keep...
Human at the Counter
<p>EPISODE 3 - The Data Diet </p><p></p><p>Data and trends are everywhere in foodservice, but not all of it deserves a seat at the table. In this episode, Elizabeth Riede sits down with industry analyst and strategist...
Episode #2
<p><b>EPISODE 2 - The Personal Touch: From Chaos to Connection </b></p><p></p><p>The moments that matter most in hospitality aren't always the big ones, they're the personal ones. </p><p></p><p>In this episode of Human...
Episode #1
<p><b>Episode 1: Humanity Check: Do You Pass?</b> Welcome to Human at the Counter, the show where we explore what it really means to lead, serve, and connect in a world that sometimes feels like it’s running on...
Recent guests on Human at the Counter. Study who booked and why before you pitch.
Mrs South Carolina 2025, Legal Island
Edinburgh based synthesiser enthusiast, former Kid Canaveral keyboard player, UM School of Environment and Sustainability
Rhode Island School of Design
Touchwork
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