Hosted by Chattermill · 🇺🇸 US · EN · 16 episodes
Established thought leaders with verified media credentials.
How to Love a Customer explores how great brands transform surprising customer moments into unforgettable experiences, with Chattermill CEO Mikhail Dubov interviewing the leaders who truly listen to their customers and understand the human behavior that drives loyalty.
Chattermill hosts How To Love a Customer, a business show with 16 episodes published.
In this episode of How to Love a Customer, Olga Ivanova, Senior Director of Customer Experience at inDrive, shares what it actually takes to run CX for the world's second-most-downloaded ride-hailing app — operating acro
In this episode of How to Love a Customer, Casper Overbeek — Chief Product & Experience Officer at CitizenM — shares how the boutique hotel brand scaled from 10 to nearly 40 properties without losing the thing guests act
In this episode of How to Love a Customer, Jai Patel, Principal | EMEA Nike Store Partner Management : Retail Excellence & Consumer Experiences — a retail leader who started on the shop floor at 15 and has since worked a
In this episode of How to Love a Customer, Jordan Cousins, Director of Customer Experience Operations at Who Gives A Crap, shares how a single cancellation email — from the family of a long-time customer moving into aged
In this episode of How to Love a Customer, Lisa Knowles, Strategic Program Manager at Miro, shares how she used an AI workflow she’d built inside Miro to prepare for a meeting with a Japanese customer she’d never spoken
In this episode of How to Love a Customer, Lennard Winters, Product Manager leading IKEA's global customer audience platform, reveals two quietly powerful stories about what happens when you truly listen to customers. Th
In this episode of How to Love a Customer, Domonique Brown—Head of Customer Experience at Liquid IV—shares how one frustrated customer completely changed her approach to building CX at scale. Early in her time at the com
In this episode of How to Love a Customer, Rufus Weston—insights leader with decades of experience at BBC, Nike, Just Eat, HarperCollins, and now running his own consultancy—shares how one powerful mantra from a CMO chan
In this episode of How to Love a Customer, Eli Weiss — longtime DTC operator and now a leader at Yotpo — shares how a single customer email at OLIPOP exposed a major production error: root beer accidentally canned as Vin
In this episode of How to Love a Customer, James Villacci, Head of Global UX Research at HelloFresh, shares how one scrappy usability test—run on top of a New York City dumpster—uncovered a critical friction point in the
In this episode of How to Love a Customer, Olga Arsenii, Head of Customer Insights at Qonto, shares how one frustrated customer exposed a weakness in their onboarding experience—and sparked a company-wide movement to fix
In this episode of How to Love a Customer, Anastasia Zdoroviak—former CX leader at DoorDash and Rappi, now Chief Customer Experience Officer at Snoonu—shares a personal story that perfectly captures what great CX really
In this episode of How to Love a Customer, David McDaid from END. Clothing shares the customer story that transformed his company's approach to quality - one where everything possible went wrong. Warehouse delays, custom
In this episode, Julia Zuber from Lime Home reveals how a seemingly minor guest complaint about sleep quality led to one of their most impactful customer experience improvements. What started as scattered feedback about
In this episode, James McGhee from Foot Asylum shares the customer story that completely changed how he thinks about experience design, and it involves a whole butchered pig, a narrowboat, and a freezer that couldn't han
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive
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How To Love a Customer is hosted by Chattermill. The show is categorised under business and has published 16 episodes.
How To Love a Customer has published 16 episodes.
How To Love a Customer regularly covers business. It sits in the business category.
How To Love a Customer is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.
How To Love a Customer hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.
Episodes of How To Love a Customer average 40 minutes. a focused format where a clear narrative arc and tight preparation matter most.
Our data rates How To Love a Customer's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.
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