Hotel Leaders

The Ritz doesn’t sell rooms. It sells certainty — the feeling that everything will be handled, quietly and beautifully. And the leadership lesson is simple: Luxury isn’t what the guest sees. Luxury is what the guest...

<p>Fairmont San Francisco is one of the most legendary hotels in America, and perhaps the world. Perched on Nob Hill, with sweeping views of the Bay and a history intertwined with the city itself, the Fairmont isn’t...

<p>Namaste. Today we travel to the most populous country on earth, India and to the city of Agra, famous for the Taj Mahal. Our hotel, The Oberoi Amarvilas is set just 600 metres from the Taj Mahal and close enough that...

<p>This month, we transport ourselves to the desert sandsof Egypt—to a place where ancient wonders and five-star hospitality converge in a single unforgettable setting. Our destination is Marriott Mena House Cairo, a...

<p>I was lucky enough to travel to Canada over the last year and this was one of my favourite hotels, located in the heart of the majestic Rocky Mountains, where alpine splendor, history, and luxury converge in one...

<p>Today, we journey far from shore and arrive in a remote and pristine corner of the Indian Ocean. Here, on the calm turquoise waters of the Maldives, lies a resort that embodies serenity, sustainability, and...

<p>Today we are journeying back to Dubai and to the tallest building on the planet, the Burj Khalifa. There is one hotel located within the Burj Khalifa and it is the Armani Hotel Dubai. An exquisite five-star property...

<p>Hôtel de Paris Monte-Carlo is perhaps the oldest luxury hotel in the world, it opened more than 160 years ago by the visionary, Prince Charles III of Monaco, the Hôtel de Paris was conceived as a statement—a beacon...

<p>The Peninsula Hong Kong often features towards the top of the list of the best hotels in the world. This hotel is a Hong Kong icon. It is prominent, and perhaps the in best location in the city, overlooking the...

<p>Today we are travelling to the tropical island of Guam, in the heart of the Pacific and we will be exploring the Dusit Thani Guam Resort. The hotel opened 10 years ago, and we have a very special guest today, Mr...

<p>Welcome to episode fourteen! Today we are travelling to a hotel that holds a special place in my family story. It is the Fairmont Olympic Hotel, Seattle and this podcast is being released to coincide with its 100th...

<p>Welcome to episode thirteen! Today we are exploring how driverless cars are going to change the hotel and travel industry. We’ll discuss the major players such as Alphabet's (Google’s) Waymo, Amazon’s Zoox, Tesla...

<p>Welcome to episode twelve! Today we are travelling to perhaps the most incredible hotel in South America. It is the Copacabana Palace, A Belmond Hotel, Rio de Janeiro in Brazil. Rio is all about the environment, the...

<p>Sheraton Grand Mirage Port Douglas is the jewel of Far North Queensland. This luxury resort is situated directly on Four Mile Beach and is your gateway to Australia’s Great Barrier Reef and more. The resort has one...

<p>This podcast is all about the Kruger Shalati – The Train on the Bridge. This luxury hotel, where you sleep on a train carriage over the Sabie River, has delightful viewing of African wildlife from your room and the...