
Episode #22
How Compassion and Follow-Up Build a Referral Powerhouse | EP 22
In this episode of Healthcare Marketing Edge, Tim Bouchard, Owner/CEO of Luminus, and Mollie Fischer, Regional Director of Business Development at Allegheny Health Network Hospice, discuss what it takes to build a referral powerhouse in one of the most emotionally sensitive corners of healthcare. They explore why compassion functions as a core competency rather than a soft skill, how educating referral partners and families turns hesitation into action, and why closing the loop after every referral is what builds lasting trust. Mollie shares how eight years of genuine relationship-building made her the person providers call by name, why hospices shouldn't apologize for margin, and how following up on every case moves an account from occasional to reliable. The conversation emphasizes that when you lead with empathy, education, and real value, the referrals follow.






