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Hosted by Buzzsprout · 🇺🇸 US · EN-US · 40 episodes
Established thought leaders with verified media credentials.
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Buzzsprout hosts Happy to Help | A Customer Support Podcast, a business show with 40 episodes published.
Send us Fan Mail What if your support team could answer customers’ questions before they ever submitted a ticket? In this episode, we’re joined by Cara Pacetti, host of Podcasting Q&A and a member of Buzzsprout’s Podcast
Send us Fan Mail Metrics shape the way support teams work, but not every metric tells the full story. In this episode, we’re joined by Meghan Gallagher , Support Operations Consultant and Founder of MG Consulting , to ta
Send us Fan Mail We’re talking with Leslie O’Flahavan , owner of E-WRITE and writing expert, about how customer support teams can write better help docs in the AI era! AI is changing the way customers find answers, but t
Send us Fan Mail Customer support is where every company decision eventually shows up. In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years
Send us Fan Mail In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways. T
Send us Fan Mail Customer support comes with a real mental and emotional load. In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the Psychology at Work podcast, to
Send us Fan Mail Great customer support starts with mindset. In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy customer support mindset actually looks like, why it matters so much
Send us Fan Mail The best support specialists can sometimes come from the most unexpected places! We're getting into what really makes a great support team and exploring the unique, non-traditional paths that led each me
Send us Fan Mail Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect
Send us Fan Mail How do you turn everyday customers into passionate advocates for your brand? Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and expla
Send us Fan Mail In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of
Send us Fan Mail We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams. Whether you’re leading a global CX depar
Send us Fan Mail In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experienc
Send us Fan Mail How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving role of AI in support workflows.
Send us Fan Mail Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful? In this episode, Priscilla welcomes Doi
Send us Fan Mail We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new
Send us Fan Mail A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful,
Send us Fan Mail We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly imp
Send us Fan Mail Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer
Send us Fan Mail As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, a
Craig Stoss
customer experience veteran · Kodif
1 appearance on this show
Melody Wilding
licensed therapist, executive coach, host of the Psychology at Work podcast
1 appearance on this show
Sarah Caminiti
Head of Business Transformation · Support Ninja
2 appearances on this show
Brittany Hodak
keynote speaker, author of Creating Superfans, host of the Creating Superfans podcast
1 appearance on this show
Stacy Sherman
1 appearance on this show
Tom Rossi
vice president of executive search · Jackson Physician Search
1 appearance on this show
Cara Pacetti
Buzzsprout
1 appearance on this show
Sarah Betts
Vizit
1 appearance on this show
Erica Clayton
Sunshine CX
1 appearance on this show
Chase Clemons
37signals
1 appearance on this show
Mat Patterson
Help Scout
1 appearance on this show
Kristi Ernst Thompson
Help Scout
1 appearance on this show
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Happy to Help | A Customer Support Podcast is hosted by Buzzsprout. The show is categorised under business (society) and has published 40 episodes.
Happy to Help | A Customer Support Podcast has published 40 episodes.
Happy to Help | A Customer Support Podcast regularly covers business, society, culture. It sits in the business category, with a society focus.
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Episodes of Happy to Help | A Customer Support Podcast average 49 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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