
Episode #195
EP#195: Why Neuroaffirming Workplaces Win - with Claire Thomas
Modern leadership is being redefined in real time. Host Iris Lisle speaks with Claire Thomas , CEO and founder of Empact Group , about what it takes to build workplaces that deliver results without burning people out. They unpack psychological safety, neuroaffirming leadership and why “being deeply human” is not a 'nice-to-have' – it is a practical way to lift performance, trust and inclusion. Claire shares simple shifts leaders can make, from asking better questions to designing teams where people do not have to mask to belong, and why these changes matter now as workload pressures and AI reshape the public service. KEY POINTS - High performance needs psychological safety : Teams do better work when leaders create environments where people can be honest, ask questions and take reasonable risks. - Neuroaffirming design helps everyone : Adjustments that support one person often improve clarity, focus and accessibility for the whole team. - Curiosity beats certainty : Switching from “here’s what you need to do” to questions first builds trust and leads to better decisions. - Watch for overwork, not just disengagement : Strong output can hide unsustainable workloads, especially in flexible and hybrid settings with less visibility. - Masking has real costs : When people feel they must perform a version of themselves to fit in, it drains energy, increases burnout risk and reduces effectiveness LINKS MENTIONED Empact Group https://empactgroup.com.au/ Australian Financial Review – BOSS Best Places to Work https://www.afr.com/work-and-careers/boss/best-places-to-work APS Academy https://www.apsacademy.gov.au/ Digital Transformation Agency (DTA) https://www.dta.gov.au/help-and-advice/digital-service-standard/digital-service-standard-guide/discovery Web Content Accessibility Guidelines (WCAG) https://www.w3.org/WAI/standards-guidelines/wcag/ AI Co-Lab https://www.aicolab.org/ If you enjoyed this podcast then please: ● Follow, rate, and review on Apple Podcasts ● Follow and rate on Spotify ● Watch our videos on the GovComms YouTube page ● Connect with us on Facebook, LinkedIn and Instagram! The GovComms Institute podcast is produced by contentgroup . Hosted on Acast. See acast.com/privacy for more information.






