Functional and Fabulous

<p>Join Amy Kemp of Glossier as she takes Ger and Gordon out on the CX waves, where service agents help navigate customers through anything from gentle breezes to force 10 gales.</p> <p>You'll find out whether AI is...

Join Gordon and Ger and they take flight with Bobby Healy of Manna Air Delivery, the Irish drone delivery company that's posing a serious threat to Amazon's dominance of the ecommerce space. Has the saviour of...

<p>Can this be right? A vendor as a guest? Yes, it is true. And a Big one too. Ger and Gordon are joined by Travis Hess, CEO of BigCommerce, to review the e-commerce platform landscape and discuss what the future holds...

<p>In this season finale, Ger and Gordon look back on Season 2 and discuss the highlights and key learnings.</p> <p>Together they explore the wealth of knowledge that was so generously given by our guests over the past...

<p>Our guest this time round is the 'notorious' Rick Watson. If e-commerce platforms were restaurants, Rick would be the food critic who would make them tremble most.</p> <p>Rick, Ger and Gordon talk about the big...

<p>In this episode, omnichannel specialist Ntola Obazee talks about the reality of going where no brand (or at least your brand) has gone before.</p> <p>Ntola speaks with Ger and Gordon about entering new markets...

<p>Join Jamie Roller, Marketplaces Director at Dr Squatch, as she talks Gordon and Ger through the trials and tribulations of marketplaces.</p> <p>Find out why she's the Amazon Queen, as she explains how to tame the...

<p>Mike Ryan, Head of Ecommerce Insights at Smarter Ecommerce, talks to Gordon and Ger about the potentially unholy marriage between data and advertising automation that can erode your control of your ecommerce...

<p>How do you manage two brands that provide overlapping services? That's the job facing Jessica Lesesky, Vice President & General Manager of Shutterfly & Snapfish, which both offer customised online printing on to a...

<p>In this episode, Gavin Williams, former Global Director of Digital and E-commerce with luxury fragrance brand Creed, says we should put a ban on squirrel hunting, until we've figured out whether the squirrel is worth...

<p>Gordon and Ger are joined by Paul Sherratt, CEO and Founder of gloveglu, to talk about making goalkeeping gloves grippy and sticky. Is it cheating? (No, it isn't.) Is it innovative? (Yes, it absolutely is.)</p>...

<p>Gordon and Ger are joined by Shane Linehan, VP Marketing with Raylo, to talk about the circular economy and electronic consumer goods.</p> <p>Shane talks about unlocking huge residual value for customers (and revenue...

<p>In this episode, recorded live at The Laughter Lounge in Dublin at StudioFory9's Transformation: Excellence in Ecommerce conference, Ger and Gordon talk on stage with Paul Rogers, ecommerce consultant and founder of...

<p>Retail media is hot right now, but what is it exactly? And is it fab or fad?</p> <p>Ger and Gordon have the questions. Paul Stafford of Superdrug has the answers.</p> <p>Paul takes you deep into the workings of...

<p>In this, the pronunciation episode, Marshall David Johnson of UK designer department store Fenwick joins Gordon and Ger to talk about the challenges of luxury retail.</p> <p>Marshall guides you through a world in...