Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

Fixed Ops Roundtable is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Fixed Ops Roundtable, a business show with 0 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #298

  Tyler Stephens: How Dealers Can Modernize Last-Mile Parts Delivery

  Sep 28, 202615 min

  Tyler Stephens of Elite EXTRA, an Epicor solution offering industry-leading last-mile logistics software, reveals how dealership parts delivery is quietly costing fixed ops departments wholesale customers they never knew they lost. Here's why that matters right now. Your wholesale customers expect Amazon speed. Today isn't fast enough anymore. More and more, they want it within the hour. And if you can't show them a driver's name, a live map, and a proof-of-delivery photo, they're already buying somewhere else. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The hybrid driver model that lets you absorb a summer volume spike without hiring for it, then scale back to the core crew you trust How a fully in-house fleet can quietly drain you through insurance, fuel, and salaries What dispatch to drop-off looks like when orders flow straight from your DMS and customers stop calling to ask "where's my part?" The "found it under the seat" returns problem, and how a digitized returns process decides whether a part gets resold or written off The three numbers worth tracking: time to service, driver performance, and route profitability The question every parts manager should ask before trucking a $3 item 30 miles One fixed ops director put it in five words: "It's all about the hours." Every minute a part sits in-house is a minute your technicians aren't billing. If your delivery operation was built for how customers bought parts five years ago, this episode shows exactly where the money is leaking. Learn more at eliteextra.com. Listen to the episode featuring Tyler Stephens for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tyler Stephens Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes
• 

  Episode #297

  Kaylee Felio: How to Reduce Obsolescence in Your Parts Department

  Sep 21, 202614 min

  Kaylee Felio spends her days inside the numbers of parts departments, helping managers fix the one line item that quietly bleeds profit all year long. As Sales & Marketing Manager at Parts Edge, she's talked to enough dealerships to know exactly where obsolescence problems actually come from — and why most "solved" problems aren't solved at all. Here's the uncomfortable truth this episode exposes: most dealerships think their obsolescence is "handled." It's not. It's aging. Right now. While you read this. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The real number nobody wants to say out loud, what percentage of obsolescence is actually normal, and why the industry-standard answer might not be the right target for your store The silent killer behind most obsolescence: a special-order process most parts departments don't even know is broken The DMS trap — how switching systems (or inheriting one from "two managers ago") can hand you a mess you don't even know you own Protected vs. non-protected inventory — the distinction that trips up more dealerships than people realize What separates the dealerships that stay ahead of it from the ones scrambling at year-end write-off time If you run a parts department, oversee fixed ops, or sign off on year-end write-offs without knowing exactly why they're that size, this episode will change how you look at your next inventory report. The dealerships getting this right aren't smarter. They're just paying closer attention to the things that actually move the number. Kaylee tells you what those are. Listen to the episode featuring Kaylee Felio for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes
• 

  Episode #296

  Paul Elliott: The Dealership Mistakes That Turn Into Expensive Claims

  Sep 14, 202620 min

  Paul Elliott leads the dealer practice group at Insurance Office of America, where his team has placed over $35 million in premium protecting more than 350 franchised and independent dealerships across the country. If anyone in the industry knows exactly how dealerships bleed money on claims that never had to happen, it's him. The FTC just sent 97 warning letters to dealerships. Yours could already be on that list and you wouldn't know it. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Paul walks through four real E&O claims that cost dealers serious money, and every single one started as a small, forgettable mistake. A finance manager who typed one wrong APR. A digit transposed on an odometer reading that turned 27,000 miles into a lawsuit. Hail damage that wasn't covered because nobody checked if the policy actually got bound. A repair that got fixed, but never disclosed. None of these dealers thought they were taking a risk. That's exactly why they got sued. Paul breaks down what actually protects you when a claim like this lands on your desk, and it isn't a bigger insurance policy. It's the two-minute habits most dealerships skip: the second signature, the printed vehicle history report, the one phone call that confirms coverage before the customer drives off the lot. If you run F&I, service, or recon and you've never asked "could this come back on us," this episode is the 45 minutes that answers it before a customer's attorney does. Listen to the episode featuring Paul Elliott for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Paul Elliott Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes
• 

  Episode #295

  Dave Anderson: The Scheduling Fix Behind a 20-30% Revenue Increase for Dealers

  Sep 7, 202620 min

  Dave Anderson is the CEO & Co-Founder of Evenflow AI, a scheduling platform that's syncing in real time with dealership DMS systems and posting 20-30% revenue jumps for the stores using it. He's not new to this conversation either — if you were at NADA in Vegas this year, there's a decent chance you already caught his name floating around. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: On this episode of Fixed Ops Roundtable, Dave sits down with Sarah Vantine and Ted Ings to go after a scheduling habit almost every dealership still runs on: counting cars. Four advisors, four appointments every 15 minutes, all day long. It looks organized on paper. Dave walks through the math on why it's actually bleeding gross profit before the first advisor even checks a car in. He's got the data to back it up. A Toyota store's 30-day variability chart. A Honda store where overloaded days dropped hours-per-RO from 1.9 to 1.7, and what that costs across a hundred repair orders. The number that should stop a service manager cold: dealerships running the old way are only capturing about 70% of what their shop could actually produce. If your shop swings between drowning in backlog and standing around with nothing to flag, this one's worth the 40 minutes. Listen to the episode featuring Dave Anderson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dave Anderson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes
• 

  Fixed Ops Roundtable

  Andrew Lee: How Alpha Drive AI Beat a Traditional BDC

  Aug 31, 202620 min

  Andrew Lee has spent 30 years inside the phone lines of dealership service departments, not in a tech lab. He's the Sales VP at AlphaDrive AI, a company started in 1993 by a woman calling customers back after service visits, now trusted by over 1,000 dealerships, including Lithia and Sherwood Ford, one of the largest Ford dealers in Canada. Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Right now, your dealership is losing 15% to 30% of its incoming calls. Not leads. Not clicks. Phone calls, from customers already trying to give you money. Andrew sat down with Sarah Vantine and Ted Ings to explain exactly what that's costing you, and how AlphaDrive's AI closes the gap without making your team learn new software or your customers feel like they're talking to a robot. By the end of this episode you'll know: The real reason dealers lose calls even when their BDC is fully staffed Why the AI that works doesn't create more work The exact RO and revenue lift dealers are seeing (8-20%) and how much less it costs than a traditional BDC (42%) How Sherwood Ford turned this into 20% RO growth without losing the human touch in the drive If you've ever wondered how much money is walking out the door every time a phone rings twice too long, this episode gives you the number, and the fix. Listen to the episode featuring Andrew Lee for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Andrew Lee Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement

  ListenShow Notes

Recent guests on Fixed Ops Roundtable. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.