Hosted by Unknown Host · 🇺🇸 US · EN · 55 episodes
Established thought leaders with verified media credentials.
Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.
Unknown Host hosts Fixed Ops Focus, a business show with 55 episodes published.
You’re hired… now what? In Episode 60 of Fixed Ops Focus, Dave Rogers and Steve Shaw dig into the part of the dealership nobody seems to get right: what actually happens after the offer letter. As always, this one takes
Today we’ve got a powerhouse panel. We sit down with Jamie Rellis — co-founder of Dealer Focus and CEO of ME Technologies & Consulting — and David Securia, Service Director at Benzel-Busch Motor Car, NADA Academy graduat
Some people coach. Some people train. But almost nobody in our business has a real, structured coaching and mentoring program — and in Episode 58 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into why that’s one of
Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve s
Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve s
It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do yo
It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do yo
One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried
One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried
This live episode features two power-hitters. Ed Kopec of Paul Miller Audi walks us through his career — from service manager of a small four-technician Porsche store to building a $1.5 million+ fixed ops gross powerhous
Dave Rogers and Steve Shaw tackle one of the most under-trained skills in the dealership: the art of diffusing a hostile customer. They cover why most associates have poor customer-diffusion skills, what to do when a cus
Dave Rogers and Steve Shaw expose what they're calling The Pseudo Warranty Conspiracy: a 25-year, quiet financial shift by automotive manufacturers that transferred billions in warranty cost off OEM books and onto dealer
Episode 50 of Fixed Ops Focus Live tackles the difference between management and leadership—and what really separates a good service manager from a great one. Guest Bob Orozco of Wilmington Land Rover shares his path fro
Steve Shaw and Dave Rogers tackle one of the most confusing — and most urgent — paradoxes in fixed operations today: customer satisfaction scores are at all-time highs, while customer retention and RO traffic are quietly
Steve Shaw and Dave Rogers take on the single most misunderstood investment in the modern dealership: training. Steve walks through what real training looks like, how to hire a trainer, why the four training modalities (
Dave Rogers and Steve Shaw tackle the single most urgent crisis facing the automotive service industry: how dealerships pay their technicians. Manufacturer warranty labor times have been squeezed to the point where flat-
Dave Rogers and Steve Shaw sit down with Armen Mansouri, Service Director at Porsche South Bay — and a U.S. military veteran whose service shaped the leader he is today. This episode is built around honoring Armen's serv
Episode 45 is the sequel — and the rematch — to Episode 42. This time the tables turn: Dave Rogers puts Steve Shaw head-to-head with ChatGPT. Dave skips the training questions and instead hits Steve with the real-world f
Steve Shaw and Dave Rogers celebrate the career service advisor — the often-overlooked professional whose dedication keeps customers safe and dealerships profitable. This episode makes the case that a young person can bu
Steve Shaw and Dave Rogers tackle one of the most underrated challenges in the modern dealership: what happens when a high-volume domestic or import store suddenly decides it wants to play in the luxury sandbox? The case
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Fixed Ops Focus is hosted by Unknown Host. The show is categorised under Business and has published 55 episodes.
Fixed Ops Focus has published 55 episodes.
Fixed Ops Focus regularly covers Business. It sits in the Business category.
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Episodes of Fixed Ops Focus average 31 minutes. a focused format where a clear narrative arc and tight preparation matter most.
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