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business
Hosted by Steve Shaw & Dave Rogers · business · EN · 87 episodes
Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.
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Signup to Generate a PitchFixed Ops Focus is a business podcast hosted by Steve Shaw & Dave Rogers, with 87 episodes on record and a Required Pod Score of 81.
Steve Shaw & Dave Rogers hosts Fixed Ops Focus, a business show with 87 episodes published.
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Fixed Ops Focus
Sending an email to your team is not training. In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers call out managers who lead from the inbox and mistake hitting “send” for actually coaching their people. Real leadership happens face-to-face — through training, feedback, accountability, and showing up for your team.
Fixed Ops Focus
Steve Shaw and Dave Rogers are back from the Automotive AI Summit in Boston with a look at what AI could really mean for dealerships and Fixed Ops. They break down Aaron Strout’s “Human at the Wheel” keynote, separating real opportunity from AI hype and discussing how automation can give employees more time to build stronger customer relationships. Plus, could the future be dealerships building their own AI systems and connecting them directly to the DMS? The technology is changing fast — but the human still needs to be at the wheel.
Fixed Ops Focus
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Marcello Gloria, Fixed Operations Manager at Empire Auto Group, to talk about his journey from a CDK call center to leading Fixed Ops. Marcello shares how staying hungry, constantly learning, improving processes, and always doing the right thing for the customer helped shape his career. Never stop learning — no matter how far you climb.
Fixed Ops Focus
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers ask a simple question: Where did the WOW go? Customer service isn’t what it used to be, and dealerships aren’t immune. Steve and Dave dig into why service standards have slipped, how management’s attitude affects the entire team, and why “good enough” has become acceptable. If dealerships want to stand out again, it may be time to stop settling for average and bring the WOW back.
Fixed Ops Focus
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Carm Capriotto, host of Remarkable Results Radio, to discuss The Rise of the Specialist and why it’s time to change how the automotive industry talks about technicians. From eliminating phrases like “just a tech” to elevating the skill, professionalism, and value of the people who fix the cars, this is a conversation about respecting the profession and building its future.
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